Post Placement Support

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Realise your potential at yourtown.

your opportunity

Bring your passion for supporting young people and your strong relationship-building skills to a dynamic and collaborative team!

As a Post Placement Support (Member Care) Consultant, you will provide tailored employment and education support to young people, helping them build the skills, confidence and readiness needed to sustain employment. Working as part of a passionate and energetic team, you'll deliver personalised support that empowers young people to achieve their goals and thrive in their chosen pathways. In this role, you'll contribute to the success of our Employment Services programs, particularly Transition to Work (TtW), by helping young people achieve sustainable employment and education outcomes.

your role will include:

• Providing tailored mentoring to support young people in employment and/or education, helping them build workplace skills, navigate challenges, and meet their mutual obligations.
• Maintaining consistent and proactive communication with both members and employers to foster strong working relationships.
• Meet individual KPIs and contribute to team goals, with a focus on achieving 12 and 26 week outcome targets.
• Build and maintain positive relationships with internal yourtown site staff and external stakeholders to ensure collaborative support for members.
• Collect and submit documentary evidence as part of contractual obligations.
• Ensure all activities are conducted in accordance with established quality standards and requirements.

Enjoy the best of both worlds with a flexible work pattern that combines one day at our Milton Head Office (every Tuesday), two days at your choice of Brisbane South East sites (Browns Plains, Kingston and/or Upper Mount Gravatt), and two days working from home. Variety, flexibility and connection are all part of the role.

what we are looking for

• You are passionate about what you do. To you this is not just a job, it is your career – a choice that you make every day!
• Excellent attention to detail and strong administration skills.
• Strong written and verbal communication skills, alongside a commitment to delivering exceptional customer service.
• Tech savvy, with the ability to learn and adapt to new systems and databases.
• Ability to problem-solve on the go and navigate challenges with an outcomes-focused approach.
• Capability to work independently to achieve goals and work to tight timelines.
• Knowledge of the local labour market.
• Resilient, self-motivated, and hardworking.

your benefits

When you join yourtown, you will be welcomed into a safe, inclusive and diverse community and an established national organisation making a real difference in the lives of young people.

Your employment experience will include:

• Salary packaging options to increase your take-home pay.
• Flexible work arrangements to support work-life balance including the option of a nine day fortnight.
• Internal and external professional development opportunities.
• Free access to LinkedIn Learning with 16,000+ courses.
• Free access to Calm and Centr wellbeing apps.
• Confidential counselling support for you and your family.
• A genuine commitment to diversity, inclusion and wellbeing.

how to apply

If you believe in the power of young people and in yourself, join team yourtown and make a meaningful impact in the lives of young people, their families and communities across Australia.

Click Apply to submit your application and take the next step in your career.

Please paste this link into your browser to view the full position description:

https://assets.yourtown.com.au/PD.MemberCareConsultantPPS

Contact: Kerry Smith, Talent Acquisition Specialist – 07 3214 7514 / kesmith@yourtown.com.au
Role closes: Sunday 13th September @ 11.59pm

yourtown has a zero-tolerance approach to abuse and believes safeguarding is a shared responsibility of all, for all. We are committed to protecting children, young people and adults at risk from harm.

At yourtown, everybody belongs. We welcome, celebrate and support a diverse and inclusive workforce that represents the communities in which we work.