Pottery Barn - Designer (part-time)
Responsibilities
Customer Engagement: Professionally and personably engage with customers, showcasing passion for design and the company's products and services.
Product Knowledge: Demonstrate comprehensive knowledge of the design studio assortment and seasonal merchandise.
Sales and Design: Provide decorating and styling techniques to shoppers. Capture appointment leads for design services. Conduct design consultations.
Design Plan Development and Presentation: Craft and present design plans tailored to clients' style, budget, and priorities.
Client Follow-Up: Maintain communication with clients throughout ordering and delivery. Follow up with clients for phase appointments, seasonal updates, and referrals.
Customer Service: Provide support with online returns, product information, credit applications and more, ensuring a high level of client satisfaction.
Retail Operations: Efficiently handle register transactions, online orders, and online returns. Assist with visual merchandising and perform other duties as assigned by management.
Performance Measures: Meet sales per hour, loyalty, and appointment goals. Meet other metric objectives to contribute to store success.
Store Morale: Work both independently and as a team member to exceed customer expectations and to support peers.
Compliance: Adhere to all company policies and procedures.
Benefits and Perks
Sick time accrual, Holiday pay, Associate discount, EAP benefit, Flexible scheduling, Good retail hours. Supportive environment.