Power BI Developer - IT
Summary
Builds and maintains Power BI dashboards and reports using DAX, Power Query, and star schema models, pulling data from Dynamics 365/Dataverse for customer service analytics.
Job Requirements * Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema) * Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables) * Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics. * Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics * Implements RLS, governance, and performance op…