Power System Control Center Manager

We are ERock!

ERock (NYSE: EROC) is enabling energy for a new era. ERock delivers onsite utility-grade power that gets customers up and running quickly, while supporting long-term grid development. ERock’s proprietary natural gas generators help critical facilities address grid constraints, interconnection delays, and outage risks while accelerating speed-to-power for new and expanding operations. Trusted by data centers, utilities, manufacturers, healthcare systems and government organizations, ERock engineers for rapid deployment, long-duration reliability, low local emissions, and scalable performance to meet the evolving energy demands of today and tomorrow.

Position Overview

The Power System Control Center Manager leads ERock's 24/7/365 Network Operations Center (NOC) and is accountable for the safe, reliable, and disciplined real-time operation of the company's distributed generation fleet. This leader brings utility-grade control-room practices to a rapidly growing portfolio of generation and microgrid assets, including clear operating authority, rigorous shift turnover, procedure use and adherence, alarm management, incident command, outage coordination, and emergency response. The Manager ensures operators meet customer reliability commitments, execute market and grid-support obligations, coordinate field activity, and protect personnel and equipment during normal, abnormal, and emergency conditions.

Key Responsibilities:

• Lead the daily operation and performance of ERock's 24/7/365 control center, maintaining continuous qualified coverage, clear decision rights, and accountable leadership on every shift.
• Direct real-time monitoring, control, and dispatch of distributed generation and microgrid assets, including start/stop activity, load management, alarm response, troubleshooting, and operational escalation.
• Establish and enforce utility-grade operating discipline, including operating authority, system permissions, three-part communication, operator logs, shift turnover, event documentation, and procedure use and adherence.
• Govern remote switching and operating instructions within ERock's scope, including switching boundaries, clearances, lockout/tagout interfaces, field verification, and release-to-service requirements.
• Coordinate customer reliability events, utility outages, market dispatches, demand-response programs, grid-support services, tests, planned outages, and return-to-service activities while respecting equipment limits and site constraints.
• Lead response to abnormal and emergency conditions; establish incident command, mobilize field and technical support, coordinate with customers and utilities, communicate system status, and restore assets to a safe and stable condition.
• Maintain real-time situational awareness of unavailable, degraded, or constrained assets and ensure issues are prioritized, escalated, documented, and handed off to the correct operational owner.
• Develop and govern operating procedures, switching and dispatch playbooks, checklists, escalation matrices, communication protocols, contingency plans, and severe-weather readiness plans.
• Build staffing plans and shift schedules that support growth, planned absences, training, fatigue management, surge events, and emergency coverage without compromising control-room readiness.
• Manage NOC recruiting, headcount planning, departmental budget, vendor support, and operating-tool expenditures.
• Recruit, coach, and develop supervisors, leads, and operators through formal qualification programs, scenario-based drills, performance feedback, and succession planning.
• Own control-center operational readiness for SCADA/HMI, communications, alarm systems, historian data, dashboards, and operator tools in partnership with System Integration, IT, cybersecurity, engineering, and vendors.
• Lead event reviews, human-performance learning, and corrective actions that strengthen alarm quality, response time, procedural compliance, fleet availability, and operational resilience.
• Provide concise, timely operating updates to executive leadership, customers, utilities, market counterparties, field teams, and business partners during significant events.

Organizational Scope

Direct Responsibility

• NOC supervisors, team leads, operators, and dispatch personnel
• Shift staffing, scheduling, qualification, fatigue management, and performance management
• Operating authority, control-room procedures, switching discipline, event response, and shift readiness
• NOC reporting, metrics, communication practices, and continuous improvement

Key Partnerships

• O&M East, O&M West, and Power Generation
• CSI, System Integration, Engineering, Construction, and Project Management
• Safety, Training, Commercial and Market Operations, IT, and cybersecurity
• Customers, utilities, ISOs/RTOs, market counterparties, and third-party service providers

Success Measures

• Safe and compliant control-room operation
• Continuous qualified coverage and operator readiness
• Dispatch accuracy, alarm response, and escalation performance
• Fleet availability, customer reliability, and recovery from operating events
• Accuracy and timeliness of logs, event records, and stakeholder communications
• Procedure adherence, qualification completion, and workforce development
• Reduction in repeat events through effective review and corrective action
• Customer, field-operations, and internal stakeholder confidence in the NOC