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REDWOOD COMMUNITY SERVICES INC

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PQI Specialist

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Job Title: Performance Quality Improvement (PQI) Specialist
Department: Performance Quality Improvement
Location: Ukiah, CA
Status: Full-Time, Non-Exempt
Hours: 40 hours per week
Salary: $24.44-$29.48 per hour (DOE) / Additional Differentials Must Qualify
Open Date: June 5, 2026
Close Date: Open until filled

Pay Differentials Offered (must qualify through testing or verification):

  • Language Translation - Bi-cultural Spanish: $1.00 per hour
  • Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
  • Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Develop, draft, and conduct training sessions for program staff on Performance Quality Improvement (PQI) principles, methodologies, and Program policies and procedures.
  • Ensure PQI and Program Policies and procedures are up-to-date and effectively maintained to reflect current best practices and regulatory standards.
  • Review and enhance standards and tools for assessing methods and tracking outcomes.
  • Facilitate in developing tools for Quality Assurance and Quality Improvement practices such as questionnaires for clients and/or staff and compiles data for reports, as necessary.
  • Helps programs to track outcomes and compile data for reporting purposes as needed.
  • Creates forms and protocols for the assessment process. Compliance should be uniform in its evaluation.
  • Collects data and analyzes, reports findings to PQI and Agency Leadership.
  • Compile statistical data and draft narrative reports to succinctly summarize quality assurance findings and recommendations for program enhancement.
  • Conduct regular internal audits to identify areas for improvement and ensure ongoing compliance with regulatory requirements.
  • Provide support to programs in preparing for external audits, assisting with documentation review and compliance assessments.
  • Monitor program compliance with regulatory requirements, proactively addressing any areas of non-compliance to maintain program integrity.
  • Assists in the standardization of policies and procedures, reports, and questionnaires.

Other Duties and Responsibilities:

  • Review and evaluate clients' charts for completeness, accuracy, form, and content using measurable standards, offering feedback and recommendations for improvement.
  • Stay abreast of State or Federal regulation changes impacting agency procedures or policies, ensuring timely updates and adjustments as needed.
  • Assist in the back up of RCS released documentation (i.e., Policy and Procedures, Program Manuals, and forms, etc.)
  • Supports Agency accreditation/reaccreditation, site certification, and other processes critical to Agency operations.
  • Tracks outcomes, disseminates data and designs dashboards.
  • Participates in and provides support to the agency’s Safety and Compliance Officer program, contributing to efforts to uphold safety and compliance standards within the organization.
  • Overseeing policy review, developing, and revising policies and procedures to ensure compliance with regulatory requirement and business requirements.
  • Works collaboratively and independently to ensure achievement of department objectives and functions.
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