PRAC Clinic Manager

Overview

About South Bend Orthopaedics (SBO)

Founded in 1947, South Bend Orthopaedics (SBO), a proud partner of OrthoAlliance, provides specialized care for musculoskeletal surgery, orthopedic rehabilitation and the treatment of sports and work-related injuries. SBO has served northern Indiana and southwest Michigan for decades and has been the orthopaedic surgeons for the University of Notre Dame Athletics Department since 1949. Services include joint replacement, sports medicine, upper and lower extremity surgery, pain management, imaging and physical and occupational therapy. With 20 physicians and a team of advanced practitioners, SBO delivers comprehensive orthopedic care across multiple locations. As part of OrthoAlliance – an organization within SCA Health – SBO is connected to a broader network dedicated to advancing patient care and expanding access to quality-driven orthopedic services.

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Clinical Director is responsible for overseeing, leading, and administering the daily clinical operations of SBO’s physicians’ practices. The Clinical Director ensures SBO offers outstanding patient care and has the ability to develop and motivate managers to ensure the highest quality of patient care.

ESSENTIAL FUNCTIONS

• Responsible for leading, planning, organizing, and coordinating the day-to-day clinical operations of SBO.
• Develop and implement clinical protocols, guidelines, and best practices for orthopedic care.
• Monitor patient outcomes and quality metrics to ensure the delivery of excellent care.
• Must comply with HIPAA guidelines and standards set forth in South Bend Orthopaedics which includes confidentiality when accessing or communicating patient information.
• Recruit, hire, train, and supervise clinical staff
• Conduct regular performance evaluations and provide feedback to staff members.
• Foster a positive work environment and promote professional development opportunities for staff.
• Assists the Executive Director in developing and implementing the clinic’s strategic long-and short-term goals and business plans.
• Identify areas for process improvement and implement solutions to enhance efficiency and productivity.
• Works with the Compliance team to maintain clinical compliance and governmental regulations.
• Ensures the managers from different departments have sufficient and qualified personnel.
• Ensures the clinical operations and any other practice-related documentation and follows state and federal laws.
• Address patient concerns and complaints in a timely and compassionate manner.
• Monitor patient satisfaction and implement strategies to improve the patient experience.
• Develops goals and objectives, establishes, and implements policies and procedures for SBO.
• Reviews departments’ performance and makes changes as needed to improve services provided.
• Must be able to do presentations and explain goals to different teams or supervisors and able to review if such goals were met.
• Assists in formulating, interpreting, and carrying out practices policies, procedures, and protocols.
• Resolves clinical operatorial problems and keeps lines of communication open with staff to ensure high productivity.
• Must be able to handle confidential information.
• Must be able to plan the clinic’s budget and approve payroll for team.

Qualifications

STANDARD QUALIFICATIONS

• Education: RN Degree
• Experience: Minimum of five years’ work experience managing a clinic or a medical practice.

PHYSICAL AND MENTAL DEMANDS

• Must possess the emotional maturity to calmly react to emergency situations.
• Must possess the stability to approach highly stressful situations.
• High level of stress related to balancing multiple demands and meeting deadlines.
• The ability to adhere to ethical standards of conduct as well as applicable state and federal laws.
• The ability to provide effective written, oral, nonverbal communication with other directors, supervisors, physicians, and team members.
• Requires manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.
• Requires use of computer equipment, work requires ability to walk, sit stand, use hands and fingers, reach with hands and arms, stoop, kneel or crouch.
• Able to lift up to 20 lbs from the waist.
• Able to extend arms and reach overhead lift up to 15 lbs.

ENVIRONMENTAL WORKING CONDITIONS

• Combination of office and clinic setting. Able to walk through the clinics and interact with employees.
• Able to mobilize from one location to another within minimum notice.

SKILLS AND ABILITIES

• Excellent analytical skills and the ability to exercise sound judgment when making decisions.
• Strong leadership and management skills.
• Great communication and interpersonal skills when dealing with clinical staff and patients.
• Problem-solving skills when dealing with administrative issues and conflicts
• Knowledgeable of the operations of the practice.
• Ability to delegate and supervise tasks as required.
• Good understanding of budget and resources planning budgeting in addition to evaluation procedures and methods that can help the growth of SBO.
• Skilled in Microsoft office tools such as Excel, Word, and PowerPoint.
• Hands-on skills in dealing with the department computer systems such as Athena.
• Able to communicate clearly and possess interpersonal skills in order to establish/maintain cooperative relationships.

USD $72,800.00/Yr. USD $110,000.00/Yr.