Practice Manager - Center for Cancer and Blood Disorders-Washington DC-On site

Minimum Education
Bachelor's Degree preferably in business or healthcare admin (Required) or relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio; i.e. one year of relevant work experience equals one year of required education


Minimum Work Experience
4 years progressive managerial experience including administrative/office management in an ambulatory healthcare setting (Required)

Functional Accountabilities
Strategic Planning, Revenue Enhancement & Marketing

• Maximize room utilization of facility using fill rates and other metrics in the analysis.

• Ensure proper utilization of facility space and manage the expansion based on metrics.

• Participate in the planning for new business opportunities and service in support of the CNMC mission.

• Promote marketing of services with public relations to external referring physicians and the community they serve.

• Participate in professional groups and community outreach activities.

• Monitor volume of clinic visits, wait times, no show rates, denials, patient service charges and clinic cancellations; report metrics monthly and identify opportunities for both operational and process improvements.

Administrative Management

• Lead the implementation and evaluation of services provided at the facility.

• Design and implement processes for daily activities.

• Provide troubleshooting, problem solving and system expertise to staff.

• Assess barriers to efficiency in operations, make recommendations, prioritize tasks, and take ownership of performance improvements; ensure appropriate resources are available.

• Monitor appointment and registration quality; report on metrics against benchmarks and ensure standards are met.

Compliance

• Promote and support adherence to organizational, state and federal regulatory standards to ensure quality of patient care delivery.

• Participate in development of practice operations, policies and procedures.

Facility Management

• Ensure a safe, secure, clean work and patient care environment to include functionality of equipment.

• Interact and manage the business contract/service vendors to ensure availability of services at all times.

Budget and Financial Analysis

• Responsible for managing the budget for the facility and implement actions to administer programs within budgetary guidelines.

• Work with Director, throughout the year and participate in the budgeting process, to identify volume impacts, equipment needs, resource needs.

• Manage the process to ensure timely delivery of charge entry documents, inclusive of daily reconciliation.

• Ensure proper verification of insurance eligibility, coverage, authorization and referrals of all patient care services.

• Manage reports to ensure financial viability of the facility and the departments involved.

• Responsible for cash controls and financial processes relative to TOS collections.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Teamwork/Communication
• Performance Improvement/Problem-solving
• Cost Management/Financial Responsibility
• Safety