Practice Manager
ESSENTIAL FUNCTIONS:
The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration with clinical and administrative teams to ensure high-quality patient care, profitability, and overall operational excellence.
DUTIES AND RESPONSIBILITIES:
- Responsible for best-in-class patient experience at care center which includes implementing initiatives to enhance the patient experience and satisfaction.
- Accountability and management of Care Center P&L which includes working with the finance team to develop and manage budgets for their care center and analyzing financial data to implement strategies to achieve financial goals.
- Collects and analyzes care center data to maintain and improve center quality, efficiency, and overall profitability.
- Responsible for addressing and resolving all operational issues within the care center.
- Responsible for training and leading Care Center team (e.g. MA, Front Desk, Referral Coordinators) as well as their ongoing professional development.
- Contribute to the development and execution of the organization's strategic plan and goals including overseeing and leading care center performance.
- Work closely with other department leaders, including operational leaders, VBC, finance, and human resources, to achieve organizational goals.
- Drives efficient patient flow throughout the care center, identifying issues and implements corrective action and solutions as needed.
- Ensures compliance with all company priorities, policies, and procedures and applicable federal, state, and local regulations.
- Proficient in all staff tasks and duties at a level adequate for training and developing employees in the performance of those tasks and duties. Able to provide corrective actions as needed.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Yes