Practice Manager

Position Summary

The Practice Manager oversees the daily operations of NeighborHealth Center, ensuring efficient service delivery, quality patient care, and effective management of clinic resources. This leadership role is responsible for administrative functions, staff supervision, and implementing strategies that support the clinic's mission of providing accessible healthcare to our community. This position will lead the operations of NeighborHealth Center's second clinic as part of the organization's continued growth.

Principal Duties and Responsibilities*

Operational Leadership

• Oversee the front office, medical assistant, nursing, and interpretation services teams.
• Maintain and monitor clinical operations, including supplies, staffing ratios, scheduling, and staffing/operations dashboard.
• Ensure the Electronic Medical Record is operational and accurately capturing needed data and records.
• Monitor data for clinical performance metrics.
• Collaborate with providers to ensure appropriate and effective templates build to meet productivity goals.
• Supervise and be accountable for daily practice operations such as:

- Clinic flow, from check-in to check-out

- Collaboration with billing to ensure optimal collections

- Occupational health and safety of staff in the clinic

• Interact with patients as needed, documenting and following policy and procedure for any incidents and grievances.
• Collaborate with the Chief Medical Officer to guide clinical compliance and best practices, which will be operationally implemented through the practice manager.
• Work with the COO to implement organizational and operational strategies as needed.

Strategic Leadership

• Responsible for the financial management of the clinic including providing input for budget preparation and ensuring that costs are well-controlled.
• Participate in strategic planning, goal setting, writing and implementation of procedures; and ensuring compliance with and achievement of those goals and procedures.
• Promote growth of staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified goals and needs of the employee and organization.

Management

• Work with Human Resources in the hiring, onboarding, and offboarding of team members.
• Direct the training of newly hired team members and deploy training, retraining, and skills documentation to maintain the required performance of team.
• Hold routine department meetings to ensure efficient workflow of the clinic/department.
• Receive input of, review, and report on the performance of team members.
• Ensure compliance with federal, state, and local regulations, including HRSA, OSHA and HIPAA regulations.
• Solve conflicts between staff members and resolve patient complaints.
• Increase employee motivation, retention, and engagement by providing ongoing coaching; promote teamwork within and outside of the clinical area.
• Function as a troubleshooter regarding staff issues and proactively establish lasting change and procedures to prevent future issues.