Practice Manager - Primary Care
Posted Updated 11
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Description
Wilson Health is looking for a direct hire Practice Manager, Primary Care Offices for our location in Shelby County, Ohio (North Dayton, Ohio) area.
Key Perks and Benefits:
- Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
- Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
- Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
- HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
- Company-paid Life Insurance and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
- Tuition Assistance Program
- Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
- Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.
Employment Status: Full-Time
Working Hours: 40 hours a week (Salaried)
Shift: 1st shift
Position Reports to: Vice President of Wilson Health Medical Group
About Wilson Health Medical Group
Wilson Health Medical Group is a growing network of more than 50 healthcare providers dedicated to meeting the medical needs of our communities. Our physicians and Advanced Practice Providers offer comprehensive care at conveniently located offices throughout the region.
We are seeking a motivated, results-driven Primary Care Office Manager to oversee the daily operations of our Primary Care offices, support our healthcare providers and staff, and ensure an exceptional patient experience.
Position Summary
The Primary Care Office Manager is responsible for the strategic alignment and daily operations of Wilson Health Medical Group's Primary Care offices, with a strong emphasis on high-quality patient care, operational efficiency, employee engagement, and financial performance.
This position provides leadership, coaching, and support to clinic teams while partnering with physicians, Advanced Practice Providers, and organizational leaders to achieve operational and financial goals. Clinical support may also be provided to medical providers, as appropriate, based on the manager's training, qualifications, and experience.
Essential Duties and Responsibilities
Clinic Operations and Patient Experience
- Oversee daily operations of assigned Primary Care offices to promote efficient workflows and high-quality patient care.
- Identify and resolve operational concerns promptly, seeking provider feedback and collaboration when appropriate.
- Maintain efficient patient flow and regularly monitor schedules to anticipate and resolve potential delays or workflow issues.
- Review patient experience scores weekly to identify trends and opportunities for improvement.
- Review patient experience feedback and comments with staff and providers monthly, developing and implementing strategies to enhance patient satisfaction.
- Address concerns raised by physicians, employees, and patients, collaborating with appropriate leaders and departments to resolve issues and improve processes.
Staff Leadership and Development
- Supervise, support, and remain accessible to clinic staff.
- Establish clear performance expectations and monitor employee performance to ensure accountability and achievement of department goals.
- Coach, mentor, and provide regular feedback to staff to support professional development and continuous improvement.
- Coordinate recruitment, hiring, performance management, disciplinary actions, and terminations in partnership with Human Resources and according to organizational policies.
- Develop and implement guidelines for prioritizing work activities, evaluating effectiveness, and adjusting processes as needed.
- Promote a collaborative, professional, and patient-focused work environment.
Revenue Cycle and Financial Management
- Ensure patient charges are accurately captured and entered within established policy timelines.
- Monitor timely completion of patient visit documentation and communicate outstanding documentation needs to providers.
- Serve as a liaison between providers and the Central Business Office to resolve coding discrepancies promptly and in accordance with Wilson Health Medical Group policies.
- Ensure point-of-service payments are accurately entered, balanced, and transferred to the designated location.
- Collaborate with the Central Business Office to develop and maintain efficient revenue cycle processes.
- Assist the Vice President in developing annual budgets and departmental goals.
- Monitor revenue, expenses, productivity, and financial performance to ensure established targets are met.
- Identify financial variances, implement corrective actions when necessary, and prepare monthly explanations for budget variances.
- Review monthly financial and productivity reports and implement operational adjustments to support production and financial goals.
- Distribute monthly, quarterly, and year-end reports to providers and discuss performance trends, opportunities, and areas requiring improvement.
Why Join Wilson Health?
At Wilson Health, we are committed to improving the health and wellness of our communities by delivering compassionate, quality care. Our team members play an essential role in creating a positive patient experience and supporting the success of our healthcare services. If you are a strong healthcare leader passionate about patient care, team development, operational excellence, and financial accountability, we invite you to join Wilson Health Medical Group and make a difference in the communities we serve.
Qualifications:
- Minimum of five years` experience in a healthcare setting required.
- Preference will be given to candidates with 3+ years of experience in a medical office management role
- Associate`s/Bachelor`s degree in management preferred.
- Preference will be given to candidates who have experience with Epic EMR.
Mission • Vision • Values:
Mission
To improve the health and wellness of our communities by delivering compassionate, quality care.
Vision
To be the most trusted choice for care in the communities serve.
Values
A.S.P.I.R.E. Always Serve with Professionalism, Integrity, Respect, and Excellence.
EOE (Equal Opportunity Employer)