Practice Manager

Value Dental Boise is seeking a results-driven Dental Practice Manager with a proven track record of optimizing operations, enhancing patient satisfaction, and leading high-performing dental teams. Skilled in financial management, staff development, and compliance with healthcare regulations. Adept at streamlining administrative processes, improving revenue cycles, and fostering a positive, patient-centered environment. Experienced with dental software systems and committed to maintaining the highest standards of care and efficiency. Seeking a leadership role in a progressive dental practice focused on growth, quality service, and operational excellence.

Job Summary

The Dental Practice Manager oversees the daily operations of a dental office, ensuring efficient workflow, excellent patient care, and compliance with healthcare regulations. This role combines administrative leadership, financial management, and team coordination to maintain a productive and patient-focused environment.

Key Responsibilities

1. Administrative Management

• Oversee daily office operations, including scheduling, patient flow, and front desk activities.
• Maintain accurate patient records and ensure compliance with privacy laws (HIPAA).
• Implement and update office policies, procedures, and protocols.
• Manage office supplies, equipment maintenance, and vendor relationships.

2. Financial Management

• Monitor and manage budgets, expenses, and financial performance.
• Oversee billing, collections, and insurance claim processing.
• Prepare financial reports and assist with forecasting and cost control.
• Ensure accurate fee schedules and coding compliance.

3. Human Resources and Team Leadership

• Recruit, train, and supervise administrative and clinical staff.
• Conduct performance evaluations and provide coaching or disciplinary action as needed.
• Foster a positive, collaborative, and professional work environment.
• Schedule staff shifts and manage time-off requests to ensure adequate coverage.

4. Patient Relations

• Ensure a high standard of patient service and satisfaction.
• Address patient concerns, complaints, and feedback promptly and professionally.
• Oversee patient communication, including appointment reminders and follow-ups.
• Promote patient retention and referral programs.

5. Compliance and Quality Assurance

• Ensure compliance with OSHA, HIPAA, and other regulatory standards.
• Maintain accurate documentation for audits and inspections.
• Support infection control and safety protocols.
• Coordinate continuing education and training for staff.

6. Marketing and Business Development

• Develop and implement marketing strategies to attract new patients.
• Manage the practice’s online presence, including website and social media.
• Track and analyze patient growth and retention metrics.
• Collaborate with the dentist(s) to identify opportunities for service expansion.