Praise and Support Center Associate

Position Summary: The Praise & Support Center Associate is responsible for actively monitoring store operations in real time and engaging with store teams to recognize strong execution and provide immediate, supportive coaching when needed.

This role reinforces a praise-first culture by highlighting positive behaviors, strengthening team engagement, and supporting operational consistency across all locations. Associates will communicate directly with stores through brief, high-impact phone interactions and document activity through structured reporting tools.

This position is not compliance-focused. It is a coaching and recognition role centered on building relationships and reinforcing positive performance.

Position Responsibilities:

• Monitor live store activity using internal systems (e.g., 3x, Solink)
• Initiate real-time phone calls to store teams to:
• Recognize and reinforce strong execution
• Highlight positive guest interactions
• Acknowledge clean, organized, and efficient store conditions
• Provide clear, supportive coaching when opportunities are identified
• Maintain concise, positive, and professional communication during all interactions
• Complete structured follow-up documentation in Zenput after each interaction
• Support internal recognition efforts, including community posts and badge distribution when appropriate
• Follow defined “praise” and “support” triggers to ensure consistency in approach
• Identify trends, recurring opportunities, and areas of success across stores
• Share insights with leadership to support ongoing operational improvement
• Additional duties as assigned