Prattville - Quick Lane Advisor - Full Time
Summary
Quick Lane Advisor at Long-Lewis Ford Lincoln in Prattville, Alabama serving as the liaison between customers and service technicians. Handles service intake, writes repair orders, communicates vehicle issues and costs, and coordinates efficient service delivery in a fast-paced dealership environment.
Long-Lewis of Prattville is looking for a Quick Lane Advisor to become the vital link between our valued customers and our skilled service technicians.
As a Quick Lane Advisor, you’ll play a key role in ensuring a seamless service experience—from intake to delivery. If you thrive in a fast-paced environment and take pride in providing honest, helpful guidance to customers, we’d love to meet you.
Key Responsibilities:
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Greet customers promptly and professionally, assessing service needs
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Clearly communicate repair recommendations between technicians and customers
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Prepare accurate repair orders and review service details, costs, and timelines
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Keep customers updated on service status and changes throughout the process
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Promote and explain recommended maintenance and repairs to ensure vehicle safety and performance
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Coordinate with technicians to ensure efficient, on-time service delivery
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Maintain detailed records, follow-up systems, and service documentation
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Address and resolve customer concerns with professionalism and care
Qualifications:
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High school diploma or GED required
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Post-secondary training in automotive or related field preferred
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1+ year of experience in a dealership or high-volume service environment
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Valid, unrestricted driver’s license and clean driving record
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Solid understanding of automotive maintenance and repair procedures
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Strong communication, interpersonal, and organizational skills
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Ability to multitask and perform under pressure in a team-driven environment
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Professional appearance and a positive, customer-first attitude