Pre-Admission Specialist (PM)

About Us & Why We're Hiring

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team

If our mission resonates, keep reading.

• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time Bilingual Pre-Admission Specialist (PM) for our Balboa facility in Northridge. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information and assisting clients with paperwork as needed.

What You’ll Do:

• Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
• Handles calls from clients and assists in re-scheduling appointments.
• Checks in clients arriving for appointments and notifies clinician of client’s arrival
• Updates appointment status of check-in screen for missed appointments and client cancelations.
• Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
• Creates the enrollment and Intake folders for in office and field-based appointments.
• Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
• Responsible to receive client cancelation calls of client appointments. Complete activity for all appointments cancelled through reception and for all no-show appointments by completing non-billable progress note.
• Hours: Monday-Thursday 11:00am – 8:00pm with one-hour meal period, Friday 8:30am – 5:00pm with 30-minute meal period
• Fully on-site
• Starting Salary: $20.00 per hour

Qualifications

• Bilingual in English and Spanish required
• Ability to prioritize, plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
• Minimum of 2 years’ experience in a medical or mental health agency office setting
• H.S. Diploma or GED with some college preferred

We’re building a diverse, inclusive team

• You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes YOU
• Work-life balance – flexible time off policies
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program

*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.