Pre-Litigation Legal Assistant

Description

Grungo Law is seeking an organized, client-focused, and dependable Pre-Litigation Legal Assistant to support our Pre-Litigation team. In this role, you will serve as a key point of contact for clients, assist with records and documentation, and provide essential day-to-day support to keep cases moving forward efficiently.

This is a hands-on role that requires strong communication skills, the ability to manage multiple priorities, and a genuine commitment to delivering an exceptional experience for every client. If you are a team player who takes pride in doing the details right, we want to hear from you.

Responsibilities

• Serve as a primary point of contact for pre-litigation clients, providing consistent, proactive, and compassionate communication throughout the life of the case.

• Documenting all communications in the case management system in accordance with firm protocols.

• Assist with the smooth handoff of new cases from the Intake department, ensuring all client information is accurately transferred and documented.

• Request, track, and obtain medical records, bills, and supporting documentation from providers, insurers, and other third parties.

• Verbal communication with medical providers and insurance carriers.

• Organize and maintain all file-related information digitally in the case management system and manually where required.

• Review and analyze medical bills, billing records, and health insurance liens related to personal injury claims, identifying outstanding balances and potential issues that may affect settlement.

• Review and process incoming correspondence related to personal injury matters, ensuring timely follow-up, appropriate routing, and necessary action.

• Record and store client information accurately and in compliance with firm confidentiality standards.

• Draft and send correspondence to clients, providers, and insurers as directed by supervising attorneys and case managers.

• Monitor case task deadlines and follow up on outstanding items to ensure cases progress on schedule.

• Support case managers and attorneys with administrative and case-related tasks as needed.

• Work independently to manage a caseload while maintaining a high standard of accuracy and client service.

• Participate in team meetings and contribute to a collaborative, solutions-oriented work environment.