Pre-owned Car Sales Coordinator 原廠認證中古車協調專員

OBJECTIVES

Responsible for overseeing administrative sales processes, including order management, special requests, logistics, and client communication, to ensure optimal customer satisfaction and smooth sales operations。 Additionally, tasked with analyzing data from the system and internal processes to identify areas for improvement and generate actionable ideas to enhance the quality of ordering, option selling, and delivery processes, ultimately optimizing business results。

MAIN ACTIVITIES

• Manage paperwork for pre-owned car orders, facilitating communication between clients and admin.
• Collaborate with sales and marketing to determine client preferences, stock availability, and demo options.
• Coordinate logistics for pre-owned cars and monitor delivery schedules, promptly addressing any issues.
• Arrange car deliveries with pre-owned car sales consultants and customers for a seamless handover.
• Facilitate timely payments from clients and liaise with admin when needed.
• Provide support for pre-owned vehicle sales and manage customer complaints.
• Assist in branding events, engaging clients both in showroom and off-site.
• Finalize brand training sessions and online courses periodically.
• Greet customers warmly, listen to their needs, and match them with our fleet.
• Build rapport with customers to establish a referral base and expand the customer network.
• Manage customer pipeline in Salesforce and report to the sales manager.
• Collaborate with marketing to implement customer engagement activities.
• Support new car business development.
• Willingly learn to overcome objections and excel in sales situations.
• Continuously develop product and sales knowledge to confidently represent Modena Motori.

主要工作目標

負責監督銷售行政流程，包括訂單管理、特殊要求、物流和客戶溝通，以確保客戶滿意度最大化和銷售營運順暢，分析系統及內部數據，提出切實可行的方案，以提升訂購、選配銷售和交付流程的質量，最終優化業務成果。

主要職責

• 管理二手車訂單之文書作業，促進客戶與行政部門之間的溝通。
• 跨部門合作，確定客戶偏好、庫存狀況和試駕選項。
• 協調二手車物流，監控交貨進度，及時解決問題。
• 與二手車銷售顧問和客戶安排車輛交付，確保交接流程順暢。
• 協助客戶及時付款，並在需要時與行政部門溝通。
• 為二手車銷售提供支持與協助，必要時處理客戶投訴。
• 協助品牌推廣活動，在展場內外與顧客互動。
• 定期完成品牌培訓課程和線上課程。
• 熱情接待客戶，傾聽他們的需求，並根據他們的需求推薦合適的車款。
• 與客戶建立良好關係，拓展客戶推薦管道，擴大客戶網絡，培養淺在客群。
• 在 Salesforce 系統中管理客戶資訊，並向銷售經理報告。
• 與行銷部合作，接待顧客，並建立良好關係。
• 支持新車業務發展。
• 積極學習如何應對客戶疑慮，並在銷售中脫穎而出。
• 不斷提升產品和銷售知識，自信地代表臺灣蒙地拿。