Pre-Owned Sales Manager

As the Pre-Owned Sales Manager at Seattle MINI, you will lead the pre-owned vehicle sales team to achieve sales targets and deliver exceptional customer experiences. Your responsibilities include overseeing pre-owned sales operations, managing inventory, desking deals, processing transactions, and coaching staff to maximize profitability and operational efficiency.

Key Responsibilities:

• Lead and motivate the pre-owned sales team to meet and exceed monthly sales and performance goals.
• Develop and implement effective sales strategies and promotional initiatives to drive customer traffic and increase revenue.
• Manage pre-owned vehicle inventory, ensuring optimal stock levels, pricing, and reconditioning standards to meet customer demand.
• Desk deals, ensuring compliance with dealership policies, accurate pricing, and optimized profitability.
• Process deals through to completion, collaborating with the finance department to ensure accuracy and efficiency.
• Train and mentor sales staff on product knowledge, sales techniques, and dealership policies to enhance performance.
• Monitor and analyze sales team performance using key performance indicators (KPIs), providing regular feedback and coaching.
• Collaborate with the service and reconditioning teams to ensure vehicles meet quality standards for resale.
• Handle escalated customer inquiries and complaints, ensuring prompt and professional resolution.
• Maintain an up-to-date understanding of market trends, manufacturer programs, and competitor activities.
• Prepare reports and updates for dealership leadership on sales performance, market trends, and operational improvements.