Pre-Sales Engineer

Salary: RM 3,000 – RM 4,500 per month

Key Responsibilities:

• Assist in gathering customer requirements during sales meetings.

• Participate in initial discovery calls to understand client pain points.

• Support sales teams in answering basic technical queries from customers.

• Help senior engineers in designing IT solutions tailored to client needs.

• Conduct research on new products and emerging technologies.

• Document solution designs and configurations under guidance.

• Assist in creating technical presentations and product demonstrations.

• Contribute to writing responses for RFIs/RFPs.

• Work with sales teams to develop pricing and solution documentation.

• Maintain a database of technical solutions and case studies.

• Relevant networking certifications such as CCNA, CCNP, Aruba, Fortinet, Palo Alto Networks, or equivalent would be an advantage.

• Stay up to date on industry trends and competitive technologies.

• Shadow senior engineers during customer meetings to gain hands-on experience.

• Experience with enterprise switches, routers, wireless, firewall, or network infrastructure is preferred.

• With a strong Network Engineer /Network Support / Network Implementation background can also be considered if theydemonstrate good communication skills and are interested in moving into Presales.

Good understanding of networking fundamentals including:

• TCP/IP and subnetting

• VLAN and trunking

• Layer 2 / Layer 3 switching

• Routing concepts and protocols

• STP

• LAN/WAN architecture

• Network redundancy / High Availability

Exposure to enterprise networking solutions from vendors such as:

• Cisco

• HPE Aruba

• Ruckus

• Huawei

• Fortinet / Palo Alto Networks networking or firewall solutions would be an addedadvantage.