Pre-Sales Manager - IT Hardware
Summary
A consultative pre-sales/solution sales manager who audits clients' print and IT environments, architects tailored Device-as-a-Service (DaaS) and Managed Print Services (MPS) solutions, builds TCO/ROI business cases for C-level buyers, and supports pitches as the technical expert. Based in Shah Alam, Malaysia.
Salary: RM 4,500 – RM 5,500 per month
The Role
We are seeking a highly technical and consultative Solution Sales Manager to act as the bridge between our clients' complex operational needs and our technology offerings. Unlike traditional sales, this role focuses on deep-dive technical consulting. You will design, architect, and present highly tailored Device-as-a-Service (DaaS) and Managed Print Services (MPS) solutions. You won’t just sell hardware; you will engineer comprehensive, cost-saving technology ecosystems for our clients.
Key Responsibilities
Technical Solution Design & Consulting
Conduct comprehensive, deep-dive technical audits of clients' existing print and IT environments.
Architect tailored DaaS and MPS solutions, selecting the right mix of hardware (MFPs, laser, inkjet), software, and lifecycle management services to meet specific client needs.
Calculate and present Total Cost of Ownership (TCO) and Return on Investment (ROI) models to justify the proposed solutions to C-level executives.
Technical Sales Support & Closing
Partner with the BD Executives and Managers to support complex pitches, acting as the technical subject matter expert during client presentations.
Address complex technical objections, ensure proposed solutions align with client IT security and compliance requirements, and drive technical win.
Oversee the technical scoping and handover to the Operations/Technical teams to ensure the proposed solution is flawlessly deployed.
Product & Market Expertise
Stay continuously updated on the latest printer technologies, IT hardware trends, and print management software.
Act as an internal product champion, conducting technical training for the wider sales team.
What We Are Looking For
Bachelor’s Degree in Information Technology, Engineering, Business, or a related field.
Minimum 3–5 years of experience in Solution Sales, Pre-Sales, or Technical Consulting within the IT hardware, MPS, or DaaS industry.
Strong, deep understanding of printer technologies, network printing environments, and print management software.
Exceptional analytical skills with the ability to translate complex technical concepts into clear business value (TCO/ROI) for clients.
Strong consultative selling and presentation skills, comfortable presenting to IT Directors and CIOs.
Valid driving license and willingness to travel for technical site assessments