Pre Sales Specialist

A. Job Summary

The Presales Specialist is responsible for:

· Rapid and accurate quoting of Cisco products and licensing within 4 hour SLAs.

· High volume request handling via help desk ticketing system.

· Support customers and internal departments with regards to Cisco products and processes.

B. Duties and Responsibilities

· Maintain exceptional customer service through;

· Fast quote turn-around of <4 hours.

· Accurate pricing with no room for error.

· Managing high ticket volumes and ad hoc escalations.

· Detailed and clear responses, written in professional business English.

· First point of contact via phone and email for customer pricing and product enquiries.

· Building Bill of Materials in Cisco CCW Tool based on research and product knowledge.

· Process licensing renewals and complex subscription requests.

· Stay current through continued learning.

· Other duties as requested.

Skills and Knowledge

· Knowledge of IT networking and ability to describe core components (router, switch, VoIP etc).

· High drive for continual learning. Quarterly Cisco “Black Belt” certifications required.

· Solid maths skills - excel formulae, commercial margins and discounts, foreign exchange rate conversion etc.

· Hard working, self-motivated and ability to work effectively unsupervised as required.

· Strong soft skills and the ability to build rapport with customers and staff.

· Professional business communication skills.

· Very strong attention to detail.

· Sense of urgency.

· IT channel experience.

· Experience managing and prioritising large request volumes with escalations.

· Advanced Excel (merging datasets, using VLOOKUP, pivot tables, etc).

· Commercial acumen.

Experience

· 2 years of quoting experience or Cisco Product experience is ideal.