Pre-VIP Support Manager (iGaming)

What you will do:

• Provide high-level support to premium players via LiveChat, WhatsApp, and email;
• Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
• Personally assist key players, helping them navigate the platform;
• Monitor player activity history, engagement, account settings, and VIP program status;
• Escalate issues to internal teams (payments, tech support, backend);
• Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:

• 1+ years of experience in iGaming, Customer Care or related industries;
• Excellent communication skills: attention to detail, empathy, and clear, professional language;
• English proficiency at B2 level or higher;
• Stress resistance and the ability to work with demanding clients;
• Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:

• Remote work, 5/2 schedule 12:00 - 21:00;
• Payments in USDT (white crypto);
• Fixed salary of $1000 + performance-based bonuses (KPI);
• Access to Gemini Advanced;
• Training and support from an experienced international team;
• Opportunity for growth within the project.