Premium Server

About Amplified Hospitality

Amplified Hospitality is the premier concession partner for Minnesota’s most iconic outdoor live music venue, Mystic Lake Amphitheater. Our mission is to outperform expectations at every level, through fast, intuitive service, team preparation, and a culture of hospitality and pride. We are building a team of professionals who thrive under pressure, move with urgency, and deliver unforgettable, guest-first experiences in high-volume, high-expectation environments.

Position Summary

We are seeking high-caliber, hospitality-driven Premium Servers to deliver elevated service experiences across multiple Live Nation premium environments including Backyard VIP, Vinyl Room, and Box & Suite service. This role is fast-paced, highly interactive, and requires both refined service skills and the stamina to perform at a high level throughout an event.

Premium Servers are responsible for creating a best-in-class guest experience — anticipating needs, managing multiple steps of service, and delivering with precision, personality, and professionalism. Team members will be placed in roles that align with their strengths, with opportunities to work across multiple premium environments throughout the season.

Key Responsibilities

• Deliver high-energy, guest-first hospitality while maintaining speed and accuracy in high-volume premium environments
• Execute full steps of service including greeting, order taking, delivery, table maintenance, and closing out tabs with zero error
• Service high-volume sections (up to ~40 guests) while maintaining organization, awareness, and professionalism
• Enthusiastically serve food, cocktails, U-Taps, beer, wine, and non-alcoholic beverages with accuracy and speed using Square POS handhelds
• Deliver elevated wine, Champagne, and bottle service with confidence and proper presentation
• Operate across multiple premium environments including Backyard VIP, Vinyl Room, and Suites with adaptability
• Execute pre-orders and in-seat service using wearable technology systems
• Anticipate guest needs, manage pacing, and provide consistent table touches throughout service
• Confidently upsell and use selective selling language based on menu knowledge and guest profile
• Manage multiple tables, suites, or service areas while maintaining high table turnover and service standards
• Maintain strong product knowledge across all food and beverage offerings, including premium and fan-segmented menus
• Accurately manage POS transactions, guest tabs, and closing procedures in a fully cashless environment
• Follow responsible alcohol service standards, monitor guest behavior, and ensure safe service at all times
• Maintain clean, organized, and presentation-ready service areas throughout the event
• Set up and break down service areas including stocking, staging, and resetting for efficient execution
• Collaborate with culinary, bar, and support teams to ensure seamless and timely service
• Take ownership of assigned section and uphold high standards without constant supervision

• 2+ years of serving experience required (high-volume or event experience strongly preferred)
• Suite, bottle service, or premium hospitality experience preferred for advanced placements
• Strong understanding of steps of service and guest engagement
• Ability to manage high table turns while maintaining elevated service standards
• Natural hospitality mindset with strong guest awareness and professionalism
• High energy and stamina — ability to perform in fast-paced environments for extended periods
• Strong communication and multitasking skills
• Experience with POS systems and handheld devices preferred
• TIPS or equivalent alcohol certification preferred (or ability to obtain)
• Must be 18 years of age or older

Schedule

• Event-based schedule tied to concert calendar
• Must be available nights, weekends, and holidays
• Hours vary week-to-week based on event schedule

Availability Requirement

Candidates should review the concert calendar and be available to work the majority of events. We strongly prefer candidates who can commit to approximately 80% of scheduled dates.

Additional Requirements

• Ability to stand and move continuously for extended periods
• Ability to carry trays and lift up to 30–40 lbs
• Ability to work in outdoor conditions including heat, rain, and varying weather
• Must follow all venue safety protocols and operational standards
• Comfortable working in a fully cashless environment