Premium Support Advisor
🎄 Christmas Customer Service Advisors (Fixed-Term Contracts) - 20 Opportunities Available!
📍 Location: Leeds (Hybrid Working)📄 Contract Type: Fixed-Term Contract - 10 Weeks📅 Start Date: 10 x Positions to start on 02/11/2026 and 10x positions to start on 09/11/2026
Join Our Christmas Peak Team!
Looking for a role that gives you valuable experience, develops your customer service skills, and puts you at the heart of one of the UK's largest parcel delivery operations during the most exciting time of the year?
We're recruiting 20 Customer Service Advisors to join our Premium Support Team, starting in the first week of November, ready to support our operation through the busy Christmas Peak period.
Whether you're looking to gain experience with a leading UK business, build your CV, develop your customer service skills, or earn extra money in the run-up to Christmas, this is a fantastic opportunity to be part of something big.
With millions of parcels moving through our network during Peak, you'll play a vital role in helping customers, resolving queries, and delivering a great experience during the festive season.
Why Join Us?
Gain valuable experience with one of the UK's largest parcel delivery companies
Develop customer service, communication, and problem-solving skills
Enhance your CV with experience gained during our busiest and most exciting time of year
Be part of a supportive and friendly team
Make a genuine difference to customers during the Christmas period
Opportunity to showcase your skills and build experience within a market-leading organisation
What You'll Be Doing
As a Customer Service Advisor, you'll be the voice of our customers, helping to resolve enquiries and provide exceptional service during Peak.
Your responsibilities will include:
Handling customer enquiries via telephone and internal systems
Investigating parcel and delivery-related queries
Resolving customer complaints professionally and efficiently
Taking ownership of customer cases and seeing them through to resolution
Providing updates and support throughout the customer journey
Working closely with operational teams, couriers, depots, and ParcelShops
Maintaining accurate customer records and case notes
Supporting team performance and service level targets
This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys helping people and finding solutions.
What We're Looking For
We're looking for enthusiastic and customer-focused individuals who thrive in a busy environment.
You'll ideally have:
Excellent communication and listening skills
A positive attitude and passion for helping customers
Confidence speaking to customers over the phone
Strong problem-solving abilities
Good attention to detail
Basic IT skills, including Microsoft Office
The ability to remain calm and professional under pressure
A collaborative, team-focused approach
Previous customer service or contact centre experience is beneficial but not essential.
Build Your Experience with a Leading UK Business
This is more than just a temporary role. It's an opportunity to gain hands-on experience with one of the UK's largest parcel delivery companies during our busiest period, helping millions of customers receive their deliveries in time for Christmas.
If you're looking for an exciting seasonal opportunity starting in November and continuing through the festive period, we'd love to hear from you.
📦 Apply today and join our Christmas Peak Team this November! 🎄