PrEP Case Manager

Job Summary
Under the direction of the PrEP Manager, the PrEP Case Manager provides case management style PrEP and PEP services to individuals seeking to use PrEP or PEP for HIV prevention. The PrEP Case Manager assists clients by doing basic PrEP and PEP education, assisting clients to obtain PrEP and PEP medication, supporting clients to make and keep medical appointments, reviewing clients' benefits, assisting clients to enroll in financial support programs, making appropriate referrals for support services and doing periodic check in to track the progress of a client’s PrEP journey. The position also works to coordinate the delivery of long-acting injectable PrEP medications both from DAP’s in-house pharmacy and outside pharmacies. This position will also assist with our on-line PrEP services provided through MISTR. The position will provide telephonic case management style PrEP and STI Navigation services to individuals seeking those services through MISTR. This position will facilitate linkage to care for persons newly diagnosed with HIV and STIs through MISTR’s screening services. The PrEP Case Manager assists clients by providing information and connection to services to individuals wishing to engage in HIV prevention or treatment via MISTR.

Essential Duties/Responsibilities

• Provide PrEP and PEP education for patients
• Track client PrEP and PEP progress for the duration of a client’s PrEP journey at DAP
• Track client appointment attendance and schedule or reschedule missed appointments
• Triage and solve retail pharmacy barriers
• Coordinate the delivery of long-acting PrEP medications for use in clinic
• Assist clinic and pharmacy staff with the coordination and execution of medication prior authorizations
• Help address and resolve medication adherence issues for Patients
• Provide detailed benefit review and analysis to determine Patient's PrEP options
• Help clients access PrEP and PEP financial support including pharmaceutical assistance programs, private foundations and governmental support programs
• Support PrEP retention
• Help clients understand and normalize sexual health services to empower them in their sexual health
• Communicate information consistent with agency standards
• Remain well-informed of how to access community resources to help guide clients through these systems
• Maintain accurate and timely documentation of work
• Perform other job-related duties as assigned