PREPARED FOODS MANAGER (46145)

Overall Compensation & Benefits:

• Medical, Dental, & Vision insurance packages - FT employees
• 401k plan – Employer matching
• Paid time off accruals
• 20% Employee discount
• Free Box Items for employees
• Performance reviews (30-day, 6-month, Annual)
• Quarterly Bonus*
• Happy Hour Bonus*
• Birthday Bonus*

*For more information, please contact us, and we will be happy to answer any questions about this benefit.

General Purpose:The Prepared Foods Manager leads and manages all aspects of the Prepared Foods Department, including the Kitchen, Deli, Sandwich Bar, Hot Bar, Salad Bar, Bakery, Pizza Counter, Coffee and Fresh Juice Bar. This role ensures the highest standards of food quality, customer service, safety, and financial performance, while fostering a culture of teamwork, training, and continuous improvement.

The Prepared Foods Department operates as a scratch kitchen using a highly curated selection of products- mostly organic, all non-GMO certified, and aligned with natural foods values. The Prepared Foods Manager should be well-versed in natural foods and nutrition, while also skilled in managing operations, business performance, and people.

This role is highly operational and requires strict adherence to company-established programs, recipes, strategies, and SOPs. Daily production lists, rotation schedules, and merchandising standards are created and executed according to corporate direction, and recipes are developed at the corporate level to be flawlessly implemented at the store level. The Prepared Foods Manager ensures 100% compliance with established processes, while driving financial results, providing strong leadership, and developing a high-performance team.
Essential Duties:

Leadership & Supervision

• Direct, supervise, and delegate tasks to Prepared Foods Team Members, Assistant Kitchen Manager, and Assistant Deli Manager.
• Provide coaching, mentoring, and ongoing development to build a high-performance team and reduce turnover.
• Foster a positive work environment that emphasizes teamwork, respect, open communication, and strong morale.
• Conduct regular department meetings, one-to-one check-ins, and staff evaluations.

Operational Execution

• Ensure flawless execution of corporate-established recipes, programs, and merchandising standards.
• Develop and oversee daily production lists, rotation schedules, and prep assignments to meet department goals.
• Adhere 100% to all company-established Standard Operating Procedures (SOPs).
• Open and close the department according to established procedures.
• Maintain cases, shelves, and displays that are clean, abundant, well-stocked, and rotated properly.

Customer Experience

• Deliver consistent, outstanding customer service that exceeds expectations.
• Monitor customer flow and direct staff to meet demand.
• Respond promptly to customer requests, feedback, and concerns.
• Engage with customers about products, ingredients, and natural food values.

Financial Performance

• Achieve and exceed financial goals for sales, margins, labor, and inventory.
• Manage purchasing, vendor relations, and ordering cycles to maintain freshness, quality, and profitability.
• Control shrink, track credits, and maintain accurate inventory through effective systems.
• Write and manage department schedules to balance customer service needs with labor budgets.

Human Resources

• Hire, train, and onboard new team members using established tools, checklists, and training materials.
• Provide timely, thoughtful performance evaluations and succession planning.
• Administer disciplinary actions and terminations as needed in accordance with company policy.
• Ensure all staff receive proper breaks, meal periods, and compliance with labor standards.

Collaboration & Communication

• Work closely with Store Manager, Director of Prepared Foods, and other department leaders to align with store strategy and expectations.
• Participate in weekly Prepared Foods leadership meetings, quarterly reviews, and corporate-driven initiatives.
• Communicate team needs, concerns, and successes effectively to leadership.