Presales Consultant
About the Company:
Integrated Global Solutions Limited (IGS) is a Hong Kong-headquartered IT system integration and enterprise software solutions provider with over two decades of experience across Asia.
IGSGlobal Solutions Sdn Bhd is expanding its presence in Malaysia and ASEAN, supporting the growth of MCSoftware (Magic Creative Software), a Singapore-based enterprise software product company specialising in ITSM, IT Knowledge Management and IT Asset Management solutions.
Role Overview:
We are looking for an experienced and customer-focused Presales Consultant to support the growth of MCSoftware's enterprise software products across Malaysia and ASEAN.
This is a product vendor presales role, rather than a system integration or implementation consulting role. You will work closely with customers and the Sales team to understand requirements, deliver product demonstrations, run POCs, design product-based solutions and support technical evaluations through to decision-making.
What You'll Do:
Work closely with the Sales team to understand customer requirements, business challenges and desired outcomes, and identify relevant MCsoftware product solutions and use cases.
Conduct customer discovery sessions to understand their IT service management, IT operations, asset management and knowledge management processes and pain points.
Build and deliver tailored product demonstrations to technical and business stakeholders, from IT engineers to senior management and CIO-level audiences.
Scope, set up and manage Proofs of Concept (POCs), product trials and technical evaluations, and support customers through to a clear technical decision.
Prepare solution proposals, technical presentations, architecture diagrams, scope of work, technical specifications and bills of material, including technical responses for RFPs and RFQs.
Design and explain integrations between MCsoftware solutions and existing customer environments, including monitoring, CMDB, identity and single sign-on, ticketing systems and APIs.
Maintain product demo environments, sample data and reusable demo materials to support effective customer demonstrations.
Work closely with MCsoftware's Product and Technical teams to address customer requirements, technical questions and product-related matters.
Enable resellers, distributors and implementation partners through product training, demo resources and technical knowledge sharing.
Support the Sales team throughout the sales cycle by addressing technical questions and objections, and communicating the business and technical value of MCsoftware solutions.
Keep up to date with MCsoftware's product capabilities, roadmap and competitive landscape, while gathering customer and market feedback and participating in customer meetings, workshops and industry events across Malaysia and ASEAN.
Key Requirements:
3+ years of experience in Presales, Solutions Consulting, Sales Engineering or Solutions Architecture in a customer-facing technical role.
Hands-on experience in enterprise IT software sales, including product demonstrations, POCs and technical evaluations.
Experience in customer discovery, requirements analysis and solution design.
Good understanding of enterprise IT environments and ITSM processes.
Experience preparing RFP/RFQ technical responses and solution proposals.
Familiarity with REST APIs, webhooks and light scripting for product demonstrations and POCs.
Strong communication, presentation and problem-solving skills, with the ability to engage both technical and business stakeholders.
Commercially aware, with excellent English communication skills and willingness to travel within Malaysia and ASEAN.
Nice to Have:
ITIL 4 Foundation certification or practical knowledge of IT Service Management (ITSM) processes, including incident, problem, change, request, asset and knowledge management.
Background in ITSM, IT Operations Management, Observability & Monitoring, CMDB & Asset Discovery, Knowledge Management or Workflow Automation.
Prior experience working on the product vendor side of enterprise software, rather than solely with a system integrator.
Experience working with resellers, distributors or implementation partners.
Familiarity with enterprise platforms such as ServiceNow, Atlassian/Jira Service Management, BMC, Datadog, Dynatrace, Splunk, Confluence or similar solutions.
Experience supporting enterprise customers or the ASEAN market. Proficiency in an additional ASEAN language would be an advantage.
What We Offer:
Competitive base salary, commensurate with experience and market.
Performance-based incentives.
Opportunities for career growth within the regional ASEAN team.
Flexible working managements based on business and role requirements.
Regional exposure and opportunities to work with enterprise customers and global technology partners.