Presales Engineer (CDN+AI)
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Summary
A presales engineer in Kuala Lumpur who partners with sales to advise customers, design CDN and cloud/network security solutions (DNS, DDoS protection, WAF, bot management), run POCs, respond to RFPs, and deliver demos, while building expertise in emerging AI Gateway and AI infrastructure offerings.
- Partner with the Sales team to provide technical consultation and solution qualification during the pre-sales
engagement process, including technical evaluations, objection handling, troubleshooting, and customer
follow-up.
- Design and propose solutions based on customer requirements, primarily covering CDN, Dynamic
Acceleration, DNS, DDoS Protection, WAF, Bot Management, and other cloud/network security solutions.
- Develop technical solution documents and proposals, conduct Proof-of-Concepts (POCs), and provide
technical responses for RFQs/RFPs and tenders.
- Deliver product demonstrations and technical presentations, explaining how CDN and security solutions
can be integrated into customers' architectures and operations.
- Work closely with Product Management, Engineering, Operations, and Business teams to communicate
customer requirements and provide feedback for product development and technology roadmaps.
- Support and develop technical understanding of emerging products and technologies, including AI Gateway
and AI-related infrastructure solutions.
Requirements
- Proficiency in Mandarin (both written and spoken).
- Open to those with 3-10 years' working experience in customer-facing pre-sales or post-sales position.
- Good understanding of technical concepts such as CDN, DNS, HTTP, DDoS, TCP/IP etc.
- Basic knowledge of Linux and networking fundamentals.
- Must be able to travel local & international.