Presales Solution Architect
Summary
A Presales Solution Architect bridges customer business needs with Softsource’s technology offerings, designing and selling tailored IT solutions (cloud, infrastructure, security, etc.) while collaborating with sales, delivery, and technical teams to ensure viable, commercially sound proposals.
Job Description
About us
At Softsource , we do our utmost to make life easier and more productive for Kiwi businesses. Founded in 2004, we are an ICT systems integrator providing specialist technology solutions, professional services, technical expertise and data centre services to the SMB, government and enterprise markets. New Zealand-owned and operated, we believe in working towards the greater good, fostering cooperation and tapping into the collective strengths of our team to offer our clients an extensive range of technology-based services.
About the role
We’re looking for a Presales Solution Architect to join our Auckland-based Professional Services team. You’ll act as the technical bridge between customer business challenges and Softsource’s services, solutions and technology capabilities.
Working alongside Account Managers, technical specialists and delivery teams, you’ll shape customer opportunities, identify customer requirements and ensure proposed outcomes are technically sound, operationally achievable and commercially viable. You’ll provide technical leadership across the sales lifecycle, from discovery and qualification through to proposals and customer engagement.
What we're looking for
What you'll be doing
Job Benefits
At Softsource, we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:
• Opportunities for professional development and career advancement
• Flexible work arrangements to support work-life balance
• Employee recognition and reward programs
About us
At Softsource , we do our utmost to make life easier and more productive for Kiwi businesses. Founded in 2004, we are an ICT systems integrator providing specialist technology solutions, professional services, technical expertise and data centre services to the SMB, government and enterprise markets. New Zealand-owned and operated, we believe in working towards the greater good, fostering cooperation and tapping into the collective strengths of our team to offer our clients an extensive range of technology-based services.
About the role
We’re looking for a Presales Solution Architect to join our Auckland-based Professional Services team. You’ll act as the technical bridge between customer business challenges and Softsource’s services, solutions and technology capabilities.
Working alongside Account Managers, technical specialists and delivery teams, you’ll shape customer opportunities, identify customer requirements and ensure proposed outcomes are technically sound, operationally achievable and commercially viable. You’ll provide technical leadership across the sales lifecycle, from discovery and qualification through to proposals and customer engagement.
What we're looking for
- Proven experience in technical presales, consulting or solution advisory.
- Strong understanding of managed services, professional services and IT service delivery models.
- Broad technical knowledge across infrastructure, cloud, networking, security and end-user computing solutions.
- Experience working within or alongside a Managed Services Provider environment is preferred.
- Experience developing solution proposals, RFP/RFQ responses and technical presentations.
- Relevant vendor certifications, or a commitment to maintaining current technology and vendor accreditation.
- Strong solution design, problem-solving, written communication and stakeholder management capability.
- Ability to explain complex technical concepts clearly to technical and non-technical audiences.
- Commercial awareness, with the ability to balance customer outcomes, risk, delivery capability and business objectives.
- Confidence facilitating customer workshops, discovery sessions, presentations and solution discussions.
What you'll be doing
- Partner with Account Managers to understand customer business and technology requirements.
- Lead the technical sale of our managed service products aligned to customer goals and Softsource capabilities.
- Document customer business and technical requirements and work collaboratively with Solution Architects and Solution Consultants to develop accurate, deliverable, and commercially sound Statements of Work that clearly define scope, outcomes, assumptions, deliverables, and acceptance criteria.
- Lead technical discovery sessions, workshops and solution discussions with customers.
- Act as a trusted advisor, providing technical guidance and recommending fit-for-purpose solutions.
- Support the development of proposals, Statements of Work, and RFP/RFQ responses.
- Present solution designs and articulate business value to both technical and non-technical stakeholders.
- Collaborate with Professional Services, Managed Services and Delivery teams to ensure successful solution outcomes.
- Identify opportunities for additional services, ongoing support and future customer initiatives.
- Maintain current knowledge of technology trends, vendor solutions and industry best practice.
Job Benefits
At Softsource, we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:
• Opportunities for professional development and career advancement
• Flexible work arrangements to support work-life balance
• Employee recognition and reward programs