Presales / Technical Consultant & Engineer - Thermal / Barcode Industry
Ricoh Presales / Technical Consultant & Engineer - Thermal / Barcode Industry
Summary
A presales and field technical consultant role at Ricoh in Ho Chi Minh City supporting thermal/barcode products: installing and maintaining printers and scanners, troubleshooting related software, advising customers on consumables (TTR and DT), and running demos and training alongside the sales team.
1. Hardware (Printer and Scanner)
• Installation of printers and
scanners at customer sites.
• Support customers for maintenance jobs: cleaning printer heads, platen rollers.
• Provide technical support: replace spare parts or cooperate with partners to assist customers.
• Advise customers on printer adjustment (online and offline service).
• Train customers on how to operate printers properly.
• Support customers for maintenance jobs: cleaning printer heads, platen rollers.
• Provide technical support: replace spare parts or cooperate with partners to assist customers.
• Advise customers on printer adjustment (online and offline service).
• Train customers on how to operate printers properly.
2. Software
• Create layouts based on customer
requests.
• Troubleshoot and cooperate with partners to resolve software errors for customers.
• Train customers on how to use the software upon solution transfer.
• Troubleshoot and cooperate with partners to resolve software errors for customers.
• Train customers on how to use the software upon solution transfer.
3. Consumables
• Advise customers about Ricoh
products (TTR and DT) to support sales (matching issues).
• Test and prepare product brochures for each Ricoh product (TTR and DT).
• Test and prepare product brochures for each Ricoh product (TTR and DT).
4. Internal Coordination
• Cooperate with the Sales team to
collect data from customers by project.
• Visit customers with the sales team to support demos and consulting.
• Cooperate with the Admin team for complaint report handling.
• Work with overseas teams when products are NG; submit claim reports on portal.
• Collect technical data, SGS test reports, and other relevant chemical reports.
• Develop demonstration solutions in cooperation with the sales team.
• Prepare weekly plans and report to the Sales Manager on customer projects and service status.
• Visit customers with the sales team to support demos and consulting.
• Cooperate with the Admin team for complaint report handling.
• Work with overseas teams when products are NG; submit claim reports on portal.
• Collect technical data, SGS test reports, and other relevant chemical reports.
• Develop demonstration solutions in cooperation with the sales team.
• Prepare weekly plans and report to the Sales Manager on customer projects and service status.
5. External Coordination
• Work with appropriate partners to
identify and develop solutions.
• Prepare solution packages based on partner proposals.
• Prepare solution packages based on partner proposals.
Requirements
• Education: Technical
University/College degree in Automation/Mechanism/Electronics or
related fields
• Competence in computer
and some common office application software
• From 3 years’
experience in the printing/barcode/thermal industry.
• Understanding barcode
printers, scanners, and barcode software will be a great advantage.
• Language: able to
communicate in English (basic level)
• Presentation &
statistical skill, independent and teamwork, willing to travel for business
• Interested in customer
care, Dynamic, Persuasive, Resilience, Driven and willing to take on new
challenge
Benefits
• Work in an international, dynamic, and friendly environment
• Attractive salary and allowance package
• Insurance as per Vietnam's labor code & extra accident/medical insurance
• 13th-month salary and annual salary review
• Benefit in kind, company trip
• Opportunity to learn and improve skills with international standards
• Opportunity for promotion
• Attractive salary and allowance package
• Insurance as per Vietnam's labor code & extra accident/medical insurance
• 13th-month salary and annual salary review
• Benefit in kind, company trip
• Opportunity to learn and improve skills with international standards
• Opportunity for promotion