Presales & Technical Consultant for Radio Trunking (HT) / Digital Mobile Radio

Presales & Technical Consultant for Radio Trunking (HT) / Digital Mobile Radio :

• Who handles technical duties, tandem with sales focused on selling Radio Trunking HandyTalky (HT) / Digital Mobile Radio, LTE Radio & POC Radio Product & Solution (retail & project).
• Is a technical who responsible do job on support in the technical side, such as survey, presentation, design, sizing, troubleshooting, project management, installation, setting, documentation, training and giving a solution to customer about Radio Trunking HandyTalky (HT) Product Solution.
• Also involve with all aspects of After Sales Division task, service center, helping sales team, partner and end user about the product & solution.

Main Duties :

• Tandem with sales team to find and managing new partner or end user, selling the products Radio Trunking HandyTalky (HT) / Digital Mobile Radio, LTE Radio & POC Radio Product & Solution (retail & project).
• Presentation to Customer from beginning until Technical Specification, How to Install, How to Operate and How to Troubleshoot.
• Provide technical skill and onsite support to customer, such as project management, survey, setting, installing, configuring, monitoring vendor and subcon to partner or end user / customer about Radio Trunking HandyTalky (HT) / Digital Mobile Radio, LTE Radio & POC Radio Product & Solution (retail & project).
• Do technical support, project management, vendor / subcon coordination from project survey until reporting related with customer requirement on Radio Trunking HandyTalky (HT) / Digital Mobile Radio, LTE Radio & POC Radio Product & Solution (retail & project).
• Make sure installation success, and no complain from customer.
• Conduct product training to sales team, partner and customer / end user.
• Lead and supervise a team of service center professionals, providing guidance and support as needed.
• Develop and implement strategies to enhance service quality and efficiency.
• Resolve customer issues and complaints promptly and effectively.
• Collaborate with other departments to ensure seamless service delivery.
• Analyze service performance data to identify areas for improvement.
• Develop and maintain strong customer relationships through regular communication and follow-up.
• Prepare reports and presentations to track and communicate service performance.