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Coupang Internal

Discussion

Principal, Account Management

Open 61d posting dated 2 weeks ago

Summary

Principal Account Manager at Coupang drives growth for large sellers by optimizing product visibility, pricing, and logistics on the e-commerce platform.

Key Responsibilities

  • Strategic Growth Management: Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates.
  • Visibility & Exposure Optimization: Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages.
  • Data-Driven Pricing Strategy: Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement.
  • Portfolio Health & Eligibility: Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility.
  • Logistics & Fulfillment Advisory: Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure.

Required Qualifications & Skills

  • Marketplace Expertise: Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts.
  • Algorithmic Proficiency: Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers.
  • Operational Agility: Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis.
  • Analytical Mindset: Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
  • Stakeholder Communication: Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes.
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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • 1. (Optional) Recordings of the interview process and transcriptions of interview audio may be collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records, viii) to assess suitability for internal transfer/conversion opportunities, which may involve sharing your personal data with affiliated entities within the Coupang group. Collected personal information is retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. For details on how your personal data is handled, please refer to the Privacy Notice (https://coupa.ng/ckJm4X). choose one

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