Principal, Business Analyst
Summary
Drives data-driven retail decisions for Coupang Taiwan by analyzing sales, margins, inventory, and customer behavior to optimize pricing, merchandising, and supply chain operations.
About Coupang
Coupang is one of the world’s fastest-growing e-commerce platforms, redefining the customer experience through technology and operational excellence. In Taiwan, Coupang is rapidly expanding its retail business, focused on delivering best-in-class selection, pricing, and customer experience.
Role Overview
As a Retail Business Analyst, you will play a key role in driving data-driven decision-making across Coupang Taiwan’s retail organization. You will partner closely with Merchandising, Pricing, Supply Chain, and Operations teams to analyze performance, identify growth opportunities, and optimize business outcomes.
This role requires strong analytical capabilities, business acumen, and the ability to translate complex data into actionable insights.
Key Responsibilities
Business Performance & Insights
- Analyze retail KPIs including sales, margin, inventory turns, and customer behavior to identify trends and performance gaps
- Provide actionable insights to improve category growth, profitability, and operational efficiency
- Build dashboards and reports to monitor daily/weekly/monthly business performance
Pricing & Promotion Analytics
- Support pricing strategy through competitive benchmarking and elasticity analysis
- Evaluate promotional effectiveness and ROI, recommending improvements for future campaigns
- Partner with merchandising teams to optimize assortment and pricing decisions
Inventory & Supply Chain Optimization
- Analyze inventory health, demand forecasting accuracy, and replenishment efficiency
- Identify risks such as stockouts and overstock, and propose mitigation strategies
- Collaborate with supply chain teams to improve operational efficiency
Strategic Projects
- Support strategic initiatives such as new category launches, vendor performance analysis, or market expansion
- Conduct deep-dive analyses to identify growth opportunities and operational improvements
- Develop business cases and present recommendations to leadership
Data & Stakeholder Collaboration
- Work cross-functionally with Merchants, Operations, Finance, and Tech teams
- Translate business requirements into data solutions
- Communicate insights effectively to both technical and non-technical stakeholders
Basic Qualifications
- Bachelor’s degree in Business, Economics, Statistics, Engineering, or related field
- 8+ years of experience in business analytics, consulting, e-commerce, or retail
- Strong analytical skills with proficiency in Excel and SQL
- Experience working with large datasets and building dashboards (e.g., Tableau, Power BI)
- Strong problem-solving skills and attention to detail
Preferred Qualifications
- Experience in e-commerce or fast-paced retail environments
- Familiarity with pricing, merchandising, or supply chain analytics
- Proficiency in other data analytic tools (preferred)
- Strong communication skills in English (highly preferred)
- Ability to thrive in a fast-paced, ambiguous environment
Key Competencies
- Data-driven decision-making
- Strong business judgment
- Ownership and accountability
- Stakeholder management and communication
- Agility and adaptability
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- LinkedIn Profile optional
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
- 1. What is your nationality? choose one
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/). choose one
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied. choose one
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent. choose one
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues. choose one
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com]. choose one
- Document Policy choose one