Principal Cloud Architect
Location: USA - Sandy, UT
Department: CX - Platform Operations
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
About the Role
We are seeking an accomplished Principal Cloud Architect to define and execute NICE Systems' enterprise-wide cloud infrastructure strategy. You will serve as the technical authority on cloud architecture and operations, guiding the evolution of our AWS-first infrastructure while maintaining governance, security, and operational excellence. You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise standards and mentoring senior technical leaders.
Core Responsibilities
Enterprise Architecture & Strategy
• Define and communicate enterprise-wide cloud infrastructure strategy, architectural vision, and multi-year technology roadmap aligned with business objectives
• Establish enterprise architectural standards, reference architectures, and design patterns for cloud-based infrastructure
• Lead architecture reviews across infrastructure domains; drive architectural excellence and risk mitigation
Cloud Infrastructure Operations & Product Support
• Define and oversee global networking strategy: VPC design patterns, transit gateway governance, multi-account network architecture, and hybrid connectivity
• Establish compute and container orchestration standards (EC2, ECS, EKS) ensuring operational readiness for product workloads
• Establish enterprise Infrastructure-as-Code (IaC) standards and governance using Terraform, CloudFormation, and GitHub
Security, Compliance & DevSecOps
• Define enterprise security model and zero-trust architecture; oversee security architecture assessments
• Govern identity and access management (IAM) strategies across multi-account AWS and multi-subscription Azure environments
• Set enterprise security standards including network security (WAF, Shield, GuardDuty), secrets management, encryption, and audit frameworks
• Drive DevSecOps practices and integration of security controls into CI/CD pipelines (GitHub, Jenkins)
Technical Leadership & Mentorship
• Mentor Cloud Architects and senior technical leaders; build and develop architectural capability across teams
• Provide executive communication and thought leadership on cloud infrastructure strategy and technical roadmap
Required Skills & Experience
Experience & Background
• 12+ years in technology/cloud architecture; 7+ years specifically in AWS cloud architecture at scale
• Extensive hands-on experience designing and implementing mission-critical, high-availability systems in production AWS environments
• Proven track record of enterprise architecture leadership, setting standards, and driving adoption across large technical teams
AWS & Cloud Infrastructure
• AWS Certified Solutions Architect - Professional (REQUIRED)
• AWS Certified Security - Specialty or equivalent (strongly preferred)
• Deep expertise in AWS services: ECS, EKS, VPC, Transit Gateway, RDS, DynamoDB, Lambda, IAM, and CloudFormation
• Expert-level understanding of multi-account AWS architecture, cross-account access models, and organizational governance
• Strong AWS networking knowledge: VPC design, subnetting, routing, Direct Connect, hybrid connectivity, and performance optimization
Container Orchestration & Kubernetes
• Expert-level hands-on experience with Kubernetes and AWS EKS at scale in production environments
• Kubernetes certification (CKA, CKAD) or equivalent demonstrated expertise
• Deep experience with containerization (Docker, container registries, image management) and container security best practices
Infrastructure-as-Code & Automation
• Expert-level proficiency in multiple IaC tools: Terraform, CloudFormation, AWS CDK, or equivalent
• Demonstrated ability to design and govern enterprise-wide IaC standards, modularity, state management, and version control patterns
• Strong scripting and automation capabilities (Python, Bash, or equivalent)
DevOps, CI/CD & Pipeline Architecture
• Extensive experience designing and implementing CI/CD pipelines with GitHub (GitHub Actions) and Jenkins
• Expertise in DevOps architecture: infrastructure provisioning, deployment automation, and operational workflows
Security, Compliance & DevSecOps
• Expert understanding of security architecture, zero-trust principles, and secure-by-design practices
• Deep knowledge of AWS security: IAM, encryption (KMS, TDE), secrets management, WAF, Shield, GuardDuty, VPC Flow Logs, CloudTrail
• Hands-on experience implementing DevSecOps practices and integrating security into CI/CD pipelines
Soft Skills & Leadership
• Exceptional communication skills; ability to translate complex technical concepts for executive stakeholders
• Strong mentoring and coaching abilities; proven track record of building high-performing technical teams
• Strategic thinking with focus on long-term innovation and business alignment
AI/LLM Platforms & Agentic AI
• Deep understanding of LLM integration patterns (RAG, Agents, Tool-use) and Prompt Engineering strategies for enterprise applications
• Hands-on experience with agentic AI frameworks and patterns (LangChain, LlamaIndex, Semantic Kernel, AutoGen, or equivalent) at scale
• Experience with AWS Bedrock, Claude/Anthropic APIs, or equivalent LLM platforms for enterprise deployments and integration
• MLOps/LLMOps foundations including model lifecycle management, CI/CD automation, artifact tracking, and reproducibility standards
• Understanding of AI model monitoring, observability, and evaluation frameworks for production LLM workloads and cost optimization
• Experience designing and implementing multi-agentic systems and orchestrating complex AI agent interactions with tool integrations and memory management
Nice-to-Have Qualifications
• Azure cloud experience and Azure Architect certifications
• Experience with contact center, unified communications (UC), or telecommunications platforms
• Advanced AWS certifications: DevOps Professional, Machine Learning Specialty
What We Offer
• Competitive compensation based on experience and qualifications
• Comprehensive benefits package including health, dental, vision, and retirement plans
• Professional development and continuous learning opportunities
• Opportunity to shape cloud infrastructure strategy at a global enterprise technology leader
• Flexible work arrangements and work-life balance
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.