Principal CRM Tech Lead
Posted Updated
Description
About the role:
We are seeking a highly skilled Principal CRM Tech Lead specializing in CRM Platforms such as Veeva Vault CRM to drive technical excellence of the product - customizations, configurations, application ownership, and seamless integration across our enterprise ecosystem. This role demands deep technical expertise in Veeva Vault development, API integrations, and cloud architecture, along with the ability to partner with Product Management, technical leaders, and business stakeholders to deliver scalable and high-impact solutions.
Key Responsibilities
- Application Ownership Technical Leadership: Lead the design, development, and maintenance of Veeva Vault CRM, Veeva Align, Veeva Events Management, Veeva Meeting Hub, Veeva Vault CRM myInsights field reporting and Veeva Content Lab solutions including configurations, customization and integrations, ensuring performance, scalability, and security.
- Application Ownership Technical Leadership: Serve as a design authority, providing architectural guidance for Veeva Vault applications and integrations.
- Application Ownership Technical Leadership: Implement and enforce ITMS (IT Management System) controls, ensuring compliance and operational excellence.
- Delivery Oversight Vendor Management: Oversee end-to-end project delivery, working with internal teams and external vendors to ensure timely, high-quality implementations.
- Delivery Oversight Vendor Management: Manage vendor-led scrum teams, providing technical oversight and governance to align with business objectives.
- Delivery Oversight Vendor Management: Define and enforce best practices, coding standards, and security policies across development efforts.
- Veeva Vault Cloud Integration Expertise: Architect and develop scalable Veeva Vault integrations with enterprise systems using REST/SOAP APIs, Azure Integrations, MuleSoft, or other middleware platforms.
- Veeva Vault Cloud Integration Expertise: Optimize Veeva Vault capabilities to enhance customer engagement and operational efficiency.
- Veeva Vault Cloud Integration Expertise: Ensure seamless integration between Veeva Vault Platforms, Azure, AWS, GCP, and third-party applications.
- Strategic Partnerships Business Alignment: Work closely with Product Management and key business stakeholders to translate business needs into scalable technical solutions.
- Strategic Partnerships Business Alignment: Drive alignment between engineering teams and enterprise architecture within a federated architecture model.
- Strategic Partnerships Business Alignment: Influence road map decisions by providing technical insights and feasibility assessments.
- Innovation Continuous Improvement: Stay ahead of industry trends, emerging technologies, and Veeva Vault advancements to drive innovation.
- Innovation Continuous Improvement: Implement automation, DevOps best practices, and CI/CD pipelines to accelerate development cycles.
- Innovation Continuous Improvement: Foster a culture of continuous learning and mentorship within the engineering team.
Required Skills Qualifications:
- Bachelor s degree in engineering, computer science, information technology, or a related technical field, or equivalent experience.
- 10+ years of software engineering experience, with deep expertise in Veeva Vault Platforms (CRM, Align, VEM, VMH), Salesforce CRM.
- Strong experience with Java SDK, X-Pages, VueJs, Apex, JavaScript, and API development.
- Proven ability to design and implement Veeva Vault integrations with enterprise applications.
- Experience managing ITMS controls, security, and compliance in a regulated environment.
- Hands-on experience with cloud platforms (Azure, AWS, or GCP) and microservices architectures.
- Strong leadership, vendor management, and delivery oversight experience.
- Ability to partner effectively with Product Management and cross-functional stakeholders.
- Excellent communication skills with the ability to influence technical and business leaders.
Preferred Skills:
- Veeva Vault CRM / Salesforce Architect or Developer certifications (e.g., Salesforce Certified Technical Architect, Certified Application Architect).
- Experience in Pharma, Healthcare, or Life Sciences industries.
- Knowledge of AI/GenAI-powered CRM enhancements and automation tools.
Skills
- Application Integrations
- Application Programming Interface (API) Security
- CI/CD
- Cloud Engineering
- Configuration Management (CM)
- Database Management
- Data Engineering
- Data Integration
- Front-End Development
- Internet of Things (IoT)
- Mobile Development
- RESTful API Design
- Security System Design
- Software Development Life Cycle (SDLC)
- Version Control
- Web Development
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.