Principal Field Product Manager

We are looking for a Principal Product Manager to join our team. Reporting to the Director, Field Product Management your main focus of this position is to support growing and sustaining Zscaler core businesses revenues, with a special focus on ZIA and ZPA product lines. You will work closely with Product Management and Sales leadership to manage field engagements and provide assistance to Sales Engineers and Architects throughout the customer lifecycle.

What you’ll do (Role Expectations)

• Partner with Product Management leadership to streamline field operations, ensuring Sales Engineers and Architects have the support needed to successfully execute Proof of Value stages

• Support ideation and execution of product strategy around Zscaler platform and core services (ZIA and ZPA)

• Work with support leadership to provide timely assistance to large customers in event of escalations and deployment of Zscaler services

• Report status of the deals and business crisply and succinctly to multiple stakeholders, product leadership and sales leadership

• Actively engage with product and engineering teams to provide feedback on product evaluations and act as a customer advocate

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

• Experience managing a pre-sales team as a hands-on technical leader, or working as a Product Specialist or in an outbound Product Management role

• Experience working in a platform company to assist with growing and sustaining revenue

• Deep understanding of SWG, ZTNA, proxies, firewalls, VPN, data path technologies, and authentication/identity protocols such as SAML and SCIM

• Ability to work in a fast-paced environment and track engagement and activity using project management tools

What Will Make You Stand Out (Preferred Qualifications)

• Experience designing, scaling, or securing AI-driven threat detection and automated policy generation capabilities within cloud security platforms

• Deep understanding of Internet and Network protocols such as TCP, UDP, HTTP, DNS, SSL etc

• Excellent communication skills combined with strategic insight into how enterprise customers leverage digital transformation, automation, and evolving data integration patterns to drive business value