Principal Product Manager - Tech, Quality Of Service, Amazon Customer Service
Summary
Lead product strategy for Amazon’s Quality & Escalation team, designing solutions to resolve complex customer service issues and improve trust through root-cause analysis.
Description Come build the future of Amazon Customer Service (CS) with us. Quality & Escalation's vision is to deliver exceptional customer experiences that restore customer trust through continuous inspection, innovation, and improvement. Q&E exists to provides Tier 2 support to frontline teams when the 'Andon cord' is raised on customer experience issues. We resolve customer escalations across all sources while focusing on identifying and eliminating their root causes. We design and implement…