Principal Professional Services Architect

Tradeshift Principal Professional Services Architect

Job Description:

What You Will Be Doing:

Tradeshift is looking for a Professional Services Architect to fulfill the following responsibilities:

Team with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful
Own the setup, configuration, integration (interface mapping, connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution
Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer
Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift
Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external use
Interface with customer team members in Procurement, Finance, IT, and Shared Services
Create and support Professional Services Statement of Work, scoping and estimating
Collaborate and maintain the Professional Services Scoping Tool
Team with Product, Customer Service Engineering, and Support to identify and resolve blockers
Own and participate in customer facing meetings
Contribute to the development of Professional Services’ methodology, knowledge base, and tools
Team with one or more Engagement Managers to make multiple simultaneous enterprise customer implementations successful

About You:

Optimally you have a Master's degree in Business or Computer Science
1-4 years of experience with an ETL tool (Babelway, Talend or equivalent)
1-4 years experience doing software configuration and implementations for external customers as part of a consulting or software company
Skilled, efficient, resourceful and tenacious problem solver of technical issues
Effectively communicates on technical topics with technical and non-technical people
Driven to make customers successful, regardless of challenges or obstacles
Has a clear interest in, and acumen with, technology
High energy; thrives in complex, challenging and sometimes stressful situations
Demonstrated creative problem solving abilities
Demonstrated ability to learn new technologies and business requirements
Ability to travel 2-3 days per month
XML and File Transfer Protocols
Nice to have: ERP integration or implementation, ETL/interface mapping, SQL, ANSI X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript

See also