Principal Software Engineer CuCa Tech (All Genders)
Summary
Principal engineer leading the architecture of AI-powered customer care systems at Zalando, bridging complex AI models with production environments to automate customer issue resolution.
THE ROLE & THE TEAM As a Principal Software Engineer in Zalando’s Customer Care (CuCa) Tech department, you will be the primary architect of our transformation from traditional service models to AI-powered automated resolution . You will move beyond a single team's scope to provide hands-on technical leadership for the entire department. Your mission is to define the architecture for systems where complex AI models meet customer-facing production environments. You will ensure that automated int…