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Principal System Support Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations, Malaysia, Czech republic, India, Germany and the Americas earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
Our global Unified Communication and Collaboration team is looking for a new team member!

Unified Communication and Collaboration team is part of DHL ITS Digital Workspace Services – Collaboration department.

This role is Principal Support specialist and includes work on build activities and various projects, proactive & reactive support, high level technical support of team managing the daily operations of the UCC (Unified Communication and Collaboration) Services globally.

#DHL #DHLITServices #GreatPlace #UCC #VoIP

About the team:

Global UCC team builds, supports and maintains various services, mainly MS Teams (incl. telephony and voice gateways). The team is responsible for global solutions mostly based on cloud technologies. The managed services are consumed by more than 400 000 users and this global team operates from 3 regions (Asia: MY, Europe: CZ, Americas: CR and US). We are looking for the candidate who would extend our team of highly skilled professionals in Europe.

Grow together

You will implement VoIP services in UCC MS Teams environment and changes to existing services, provide 2nd/3rd level of support of UCC and VoIP services and provide Operations Acceptance activities to ensure accurate and timely release to production of new and/or enhanced services.

Moreover you will ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales.

We emphasize teamwork hence provide advice and guidance to junior colleagues is a must.

Technologies you will use:

• Microsoft Teams, O365 components
• AudioCodes gateways
• Various IP telephony components / endpoints
• PowerShell Scripting
• Network troubleshooting

Ready to embark on the journey? Here’s what we are looking for:

• Passion for Communication technologies with focus on UCC and Voice over IP
• Efficient with Session Initiation Protocol and VoIP troubleshooting
• Experience with configuring Session Boarder Controllers, PBXs
• Understanding of Data Networks and Security standards
• Ability to work independently and self-motivation, ability to drive projects forward
• Degree in Computer Science, Information Systems or equivalent experience
• 5+ years of working experience in Telephony environment, Data Networks, administration and support in large global environment preferably Microsoft Teams, O365 components or Voice services
• PowerShell skills
• Results oriented and driven by goal achievement with a strong focus on high quality
• Creative problem-solving skills and ability to work conceptually
• Customer-centric and end-users focused
• Ability to communicate effectively in English for both written and oral

Nice to have:

• ITIL Foundation/ Certification knowledge a plus
• Certified in MS Teams and any voice related certification
• PowerShell scripting
• Experience in a large, multi-vendor, computing environment

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more