Principal Technical Consultant
Summary
eHealth Queensland (Queensland Health) is hiring a voice/telephony specialist to design, implement and troubleshoot complex unified communications solutions — primarily Alcatel and Cisco voice, paging and messaging systems — across large multi-site healthcare infrastructure. The role involves solution design, migration strategy, risk assessment, change implementation and vendor design validation.
Salary: $144,315 - $154,879 per annum + super
The role:
eHealth Queensland require an experienced Alcatel/Cisco Voice, Paging and Messaging Specialist who can design, implement and troubleshoot voice solutions using a variety of design tools, management and monitoring systems.
Reporting to the Technical Delivery Manager, you will:
- Lead the assessment, analysis, development, documentation and implementation of complex solutions for voice / telephony / unified communications. Ensuring alignment with best practice IM/ICT design and delivery frameworks, consistent with agreed enterprise and solution architectures.
- You will work on the design of complex systems and recommend the strategy of how to migrate eHealth to the proposed solutions, document the design standards, methods and tools, consistent with agreed enterprise and solution architectures and ensures effective application.
- Undertake an evaluation of risks to the integrity of infrastructure inherent in proposed implementations. Conduct configuration changes on systems in line with programs of work and the Enterprise Change Management system. You will be required to undertake out of hours work in conjunction with changes and implementations.
- Validate vendor designs, assure implementation plans, review bills of material, and statement of works.
- Maintain and improve your specialism (knowledge of current and emerging products, technologies and trends) whilst promoting an environment of continuous improvement within the enterprise.
Are you right for this role?
To be successful in this role you will possess in-depth knowledge and experience with at least several of the following technologies,
- Alcatel telephone systems and services
- Cisco Unified Communications
- Paging and messaging systems (Spok, MobiCall)
- DECT/Wireless Voice
- SIP trunk selection/routing/SBC fundamentals
Demonstrated high level skills and experience in analysing and problem-solving complex issues in large enterprise voice networks.
Experience designing ICT solutions across multiple sites and scales and providing expert knowledge in relevant design standards, techniques and methods and tools for large scale complex organisations.
Demonstrated experience in the assessment, development, documentation, planning and implementation of changes for ICT projects.
Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
Ability to prioritise workload across multiple projects and business-as-usual tasks.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.
Additional Info:
Travel is a requirement of this role.
Overtime is a requirement of this role.
A ‘C' class driver's license is a requirement of this role.