Principal Technical Support Engineer

About the Role: Mimecast is looking for a Critical Situation Manager / Principal Engineer to join our Melbourne or Brisbane team. This is a dual-accountability role that blends incident command with deep technical expertise: first and foremost you will own critical situation management for the region — acting as the central point of command during high-severity incidents, outages, security events, or escalations, coordinating cross-functional teams and communicating confidently from front-line …