Principal Test Automation - Chapter Lead

Salary: $154231.0k - $178369.0k p.a.

Principal QA & Test Automation Chapter Lead
Employment Type - Temporary Opportunity until October 2028.
Clerk Grade 11/12
Salary - $154,231 - $178,369 + super
Hybrid working out of any Revenue NSW offices in Parramatta - team located at Parramatta

Do you want to

• Establish enterprise-wide Quality Assurance and Test Automation standards, frameworks, guard rails, and ways of working across digital squads
• Drive a shift-left quality culture, embedding quality from discovery through to production
• Influence engineering practices by integrating quality, test automation, accessibility, performance and security testing into CI/CD pipelines
• Build organisational capability through structured learning pathways, education sessions, coaching, mentoring and communities of practice
• Shape the future of delivery by leveraging modern tooling, AI-assisted testing and emerging automation approaches
• Partner with Chapter Leads across Product, Software Engineering, and Architecture to improve delivery outcomes and customer confidence
• Measure and improve quality through meaningful metrics, insights and continuous improvement initiatives

Yes? Then this role is for you
On a day-to-day basis, the role balances strategic leadership with operational enablement. You will work closely with squads to identify capability gaps, remove delivery impediments and ensure teams are adopting effective Quality Assurance and Test Automation practices.

You will coach individuals and teams, facilitate chapter activities, guide the implementation of automated testing approaches, and support the integration of testing into CI/CD pipelines and DevSecOps practices. You will champion a shift-left approach to quality, helping teams identify defects earlier, improve delivery confidence and achieve better customer outcomes.


You will establish a thriving community of practice that promotes collaboration, knowledge sharing and continuous improvement.


Through regular engagement with teams, you will foster consistent standards, encourage innovation and support the adoption of emerging practices and technologies, including modern quality engineering approaches.


The role has a strong focus on governance, measurement and continuous improvement. You will define quality standards and metrics, monitor testing effectiveness and provide insights that inform strategic decision making. You will contribute to broader engineering initiatives, ensuring accessibility, performance, security and reliability considerations are embedded within delivery practices.

About you:

• 5+ years experience working in a hands-on Quality Assurance Test Lead role.
• 5+ years experience working in Test Automation, with demonstrated experience in designing, implementing and maintaining a Test Automation Strategy
• You have hands-on experience in designing and coding tests (regression, unit, etc).
• You have demonstrated experience in coaching and mentoring technologists with differing levels of knowledge and experience in test automation, developing skills and capabilities in a supportive and positive environment'
• You are self-motivated and action-oriented, with strong experience working across multiple squads, championing MVP requirements.
• You can support individuals and teams in the end-to-end test process to leverage test automation capabilities to deliver efficiencies and customer outcomes to the desired level of quality, within expected timeframes.
• You can define and monitor quality metrics and reporting to drive data-informed improvement and decision making, and champion automated quality controls within CI/CD pipelines to improve delivery confidence and reduce risk.
• You drive adoption of accessibility, performance, security and non-functional testing practices.
• You evaluate emerging technologies, tooling and capabilities to improve testing effectiveness and efficiency.

Skills and Experience Required:

• Extensive experience in both front end and backend test automation with tools such as Selenium in Java, JUnit, PyUnit, TestNG, Playwright, Cucumber, Maven, Postman, SoapUI, RestAssured and PHPUnit
• Strong experience in Test Automation planning, co-ordination, and execution within an Agile environment
• Previous experience integrating with continuous delivery and integration pipelines
• Knowledge and experience in testing within AWS cloud architecture
• Strong experience in managing all QA activities, including QA practice framework, Testing Strategy, QA Planning.
• Experience with relational databases, programming languages, and various operating systems (Unix, Linux, Windows)
• Experience with performance, load, accessibility and security testing
• Experience in planning, reviewing and estimating test plans at both project and organisational levels in collaboration with key stakeholders
• Ability to provide product quality guidance across all aspects (including functional, non-functional, technical) of the Test Automation proposition
• ISTQB certification (Foundation, Agile extension, Test Automation) is desirable.
• A minimum of 1-year experience in the Government sector is desirable.

About Revenue NSW

As NSW's principal revenue management agency, Revenue NSW fairly administers state taxation and revenue for, and on behalf of, the people of NSW. Our revenue management helps to deliver government priorities for a fair, safe and prosperous NSW. We offer many online services that make it easy to apply for a grant, pay a fine, fee, tax, duty or levy and lodge a return. More information on us can be found on our website https://www.revenue.nsw.gov.au/.

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.

Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Much more than just a job - you can build your career with us
• Unmatched opportunities for growth and development

We can't wait to meet you
If this role sounds like you, apply now via our simple online process.

If you don't meet all the criteria but believe you could succeed in this role, please go ahead and apply - we'd love to hear from you!



Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via Neha.Bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11th September 2026, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Neha.Bajaj@customerservice.nsw.gov.au.

For more information, please visit


Information on some of the different types of disabilities

Information on adjustments available for the recruitment process