Principal, Trust and Safety Compliance
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
The Trust and Safety team at Coupang is responsible for curbing fraud and abuse and thereby improving customer and sellers trust on the platform, while ensuring that genuine customers/ sellers get the best of experiences. Trust and Safety team develops policies and standards, provides appropriate guidance, and helps to implement and monitor controls to identify and mitigate risks across the platform. The team partners with business and operations to design products, services and controls which reduce fraud and risk vulnerabilities, and govern the process by measuring, monitoring, and reporting fraud risks.
What You Will Do
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Strategy Development: Develop and execute the overall Trust and Safety strategy aligned with the company's compliance vision to mitigate risk, address abuse, and foster a safe and supportive space for our customers. Stay up-to-date with industry trends and emerging threats to proactively identify potential risks.
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Policy Development: Establish and update policies, guidelines, and standards related to trust and safety to improve overall risk and compliance outcomes. Ensure compliance with relevant laws, regulations, and industry standards.
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Detection and Prevention: Implement robust systems and protocols to detect and prevent fraudulent activities by sellers/suppliers including counterfeits, IP infringement across the platform. Utilize data-driven insights and analytics to improve detection methods continually.
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Collaboration: Collaborate with product, engineering, legal, and customer support teams to integrate trust and safety measures into the platform's design and functionalities.
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Incident Response and Investigation: Oversee the investigation of reported incidents, coordinate with relevant teams, and take appropriate actions to resolve issues promptly while maintaining transparency with affected parties.
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Compliance and Reporting: Monitor and report on trust and safety metrics, compliance, and performance indicators. Provide regular updates to the executive team and stakeholders.
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Continuous Improvement: Drive a culture of continuous improvement, innovation, and excellence within the Trust and Safety team with key focus on automation and systems development for identification of trust and safety issues
Basic Qualifications
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Bachelor's degree in a relevant field; advanced degree preferred.
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At least 10 years of experience in Trust and Safety, Risk Management, Fraud Controls or related fields.
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Proven track record of successfully managing trust and safety operations in a high-volume eCommerce environment.
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Strong knowledge of industry best practices, compliance requirements, and global regulations related to user safety, privacy, and fraud prevention.
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Excellent leadership and team management skills
Preferred Qualifications
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Data-driven decision-making skills and the ability to analyze complex data sets to identify patterns and trends.
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Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
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Demonstrated experience in crisis management and incident response.
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Proactive and adaptable, with a strong ability to thrive in a fast-paced and rapidly changing eCommerce environment.
Type of work model
- Hybrid
Details to consider
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- LinkedIn Profile optional
- Coupang Corporation or its affiliates and subsidiaries* (collectively referred to as “Coupang”) does not collect or use any personal information other than the types of information specified in this Consent. Such information is collected and used as per the applicable law including the extant Digital Personal Data and Protection Act, 2023. (“Data Protection Act”) Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
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- 1. (Required) By submitting your resume, you consent to the required collection and use, required provision, and consignment as set forth in our Privacy Policy(https://privacy.coupang.com/en/land/jobs/). choose one
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent you from applying. choose one
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
- 4. (Optional) Coupang affiliate or subsidiary company* will send recruitment notifications through the agreed modes of communication, such as phone, email, and SMS using the contact information obtained with your consent. choose one
- 5. (Optional) I consent to reference checks on me within the following scope: Additional reference checks can be done on applicants who applied for a job at Coupang and passed on-site interviews, and Coupang arranges means to conduct reference checks. choose one
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
- - Name of Relative(s): optional
- - Relationship: optional
- - Working Org/Team: optional
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post‑employment or reemployment restrictions under applicable laws or regulations? choose one
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