Principal UX Designer

About the Role

We are looking for a Principal UX Designer to define and lead the experience strategy for BMC’s Agentic Experience initiative. This is a hands-on leadership role at the intersection of enterprise UX, AI and agentic systems, and product innovation. You will design how people understand, direct, collaborate with, supervise, and trust autonomous and semi-autonomous agents across complex workflows. You will partner with product, engineering, AI, research, and domain experts to translate agentic AI capabilities into clear, responsible, and valuable experiences for customers operating mission-critical systems.

Key Responsibilities

Agentic Experience Design (core focus)

● Define the end-to-end cross-product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.

● Design human-agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.

● Create experiences for single-agent and multi-agent workflows across conversational, visual, and workflow-based interfaces.

● Design appropriate human-in-the-loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high-impact actions.

● Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision-making.

Experience Strategy, Research & Validation

● Shape the experience vision, principles, journeys, and interaction model for BMC’s agentic AI ecosystem.

● Lead discovery with customers, users, product teams, and domain experts to identify high-value agentic use cases and unmet needs.

● Prototype and test AI workflows, agent behaviours, trust cues, and interaction patterns through iterative research and usability evaluation.

● Define experience success measures for task completion, comprehension, trust, adoption, efficiency, and responsible use.

● Use qualitative and quantitative evidence to influence product direction and prioritize improvements.

Design Leadership & Collaboration

● Partner with product managers, AI engineers, architects, researchers, product designers, content designers, and domain specialists from concept through production.

● Facilitate cross-functional workshops to align use cases, system capabilities, user needs, risks, and experience outcomes.

● Establish reusable agentic UX patterns, standards, and guidance that scale across products while maintaining consistency and accessibility.

● Provide design direction, critique, and mentorship, raising craft quality and strengthening AI experience design practices across the organization.

● Communicate experience strategy, design rationale, risks, and trade-offs clearly to senior leaders and technical and non-technical stakeholders.