Print Production Account Coordinator - Customer Service

Sterling North America, Inc. has steadily grown to become one of the leading print resources for the financial industry and broader business community. We are driven by a mission to provide the best product, fast and cost-effectively. Combining advanced digital technologies with traditional offset printing, Sterling is able to meet a wide range of printing needs. At Sterling our employees are our most valuable resource and due to our continued and rapid growth we have a full-time opportunity for a Print Production Account Coordinator - 2nd/3rd Shift. If are seeking a fun, fast-paced environment where employees are hands-on and take pride in what they do - than this role might be for you! This position is based out of our stunning office in Suffolk County, LI.

In addition to having experience in the printing industry and wide-ranging knowledge of offset and digital printing, our ideal candidate will also be customer service driven, hands-on, mature, and professional, as well as have availability to work 5 days a week from 8:00pm – 4:00am with flexibility to work more hours and/or days if needed.

How You'll Help Us Be Successful:

• Submit digital or paper proofs per client or management requests.
• Communicate with clients via phone and e-mail to discuss new or repeat print orders; review project specifications and assure all are properly accounted.
• Accurately translate and communicate client project requirements to facilitate timely production of product.
• Monitor progress of jobs throughout production, confer with clients to keep them informed, i.e., proactively discuss any issues that may arise, solicit additional information needed for current jobs and coordinate all changes.
• Record and file all orders/request in an organized manner.
• Field client questions and concerns in a polite, friendly, tactful manner; respond to inquiries and resolve complaints promptly, ensure proper actions are taken, and when applicable, advise supervisor and collaborate with colleagues, sales, management, and production.
• Additional duties as directed by management.