Print Production Account Specialist
Posted Updated
Print Production Account Specialist
Reports to: Operations Manager
Position Summary
Coordinate the production of printed materials and print-related services for company customers. Maintain positive customer relationships through proactive engagement at every stage of the manufacturing process, from initial contact through final delivery or disposition of the customer’s product.
Responsibilities
Work assignments are generally routine but may occasionally involve non-routine situations requiring deviations from standard practices and procedures. Assignments are provided with defined subject areas, specific objectives, and potential challenges identified. Follow established company and departmental policies, procedures, rules, and regulations, exercising sound judgment when unique assignments require adjustments to standard operating procedures.
- Communicate with customers by phone, email, online chat, and in person.
- Engage customers to gather job requirements and translate them into detailed manufacturing, kitting, shipping, and postal instructions for the proper handling and disposition of customer products.
- Perform quality reviews of other Print Production Specialists’ work to ensure all required information is complete and accurate before production begins.
- Enter job instructions into the operating system and verify their accuracy and completeness.
- Communicate with customers throughout the production process to provide job status updates, obtain additional information, and coordinate changes as needed. Review and forward proofs, obtain material approvals, and confirm delivery instructions when applicable.
- Coordinate the production of components with other internal facilities and external vendors as needed.
- Collaborate with appropriate departments to investigate issues, identify root causes, and communicate resolutions to customers.
- Monitor job progress throughout production. Coordinate with manufacturing operations to verify quantities and final production runs, ensuring finished products meet customer requirements and company quality standards.
- Reconcile final production quantities and document completed work to support accurate billing.
- Prepare pricing estimates and quotations for existing customers.
Business Unit/Platform-Specific Duties
- Determine the supplies, paper, and other materials required for jobs, including coordinating with vendors to obtain components needed for customer products, as applicable.
- Assist the Sales team with requests for proposals (RFPs) by providing cost estimates and identifying efficient production methods for completing jobs.
- Perform other related duties and participate in special projects as assigned.
Job Knowledge and Skills
The duties and responsibilities outlined above represent the essential functions of the position. The qualifications below describe the knowledge, skills, and abilities required for successful performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and Experience
- High school diploma or equivalent, with 2–4 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the responsibilities of the position; or
- A comparable combination of work experience demonstrating the ability to meet the requirements of the role.
Knowledge, Skills, and Abilities
- Operational Knowledge: Demonstrates a strong understanding of general administrative and manufacturing operations, including job-specific processes necessary to successfully complete increasingly complex assignments.
- Policies and Procedures: Understands and follows company policies, departmental procedures, and applicable rules and regulations. Recognizes how individual work affects departmental and organizational objectives.
- Technology Proficiency: Demonstrates strong computer skills and proficiency with Microsoft Office, Mac-based word processing and spreadsheet applications, and other software programs relevant to the position.
- Cross-Functional Knowledge: Possesses a solid understanding of multiple business functions and departments that are frequently involved in daily work assignments.
- Communication Skills: Demonstrates strong verbal and written communication skills, with the ability to clearly explain departmental policies, methods, and procedures.
- Organization and Time Management: Maintains strong organizational skills, meets established deadlines, and effectively coordinates multiple phases of work with customers, colleagues, vendors, and other departments.
Salary and Benefits
$18.00 - $21.00 per hour depending on experience.
Medical, Dental, Vision, Life, STD, LTD, 401k