Print Solutions Specialist

This role is based out of Irving, TX.

This role is responsible for the technical execution, demonstration, and application development of our wide-format inkjet printing technology. The position ensures that our demo facilities are world-class and that customers receive expert-level guidance on hardware, software, and media applications.

Focus: Product Demonstration & Technical Training

Role Summary: In this role, the specialist takes on a more customer-facing responsibility, demonstrating equipment capabilities, delivering end-user training, and supporting both technical service and sales initiatives.

Key Responsibilities:

• Perform all duties of Level I with a higher degree of autonomy.
• Conduct live product demonstrations in the demo room, at trade shows, and via webinars.
• Provide data for the tracking of local customer demos and sample requests.
• Provide basic technical training to customers on hardware operation and routine maintenance.
• Develop intermediate-level applications (e.g., multi-layered prints, specialty substrates, basic dye-sublimation).
• Troubleshooting basic output issues and optimizing print settings for specific jobs.
• Create standard operating procedures (SOPs) for common print tasks.
• Through product knowledge across all segments

Requirements:

• Strong public speaking and presentation skills.
• Experience with wide-format RIP software (RasterLink, Onyx, Caldera, Flexi, etc.).
• Expected Travel up to 20%