Private Lessons Team Member 26-27

Position Overview

Help guests create unforgettable experiences on the mountain by connecting them with the perfect lesson opportunity at Mt. Hood Meadows. As a Private Lessons Team Member, you'll play an important role in supporting our guests from their first inquiry through the scheduling process, helping them find the right lesson option for their needs.
Working closely with the Meadows Learning Center team, you'll manage private and adaptive lesson requests, communicate with guests by phone, email, and in person, process payments, and provide accurate information about our lesson offerings. You'll use your attention to detail, communication skills, and problem-solving abilities to ensure each guest receives a seamless and personalized experience.
This is a guest-focused administrative role for someone who enjoys helping others, staying organized, and being part of a collaborative team in a fast-paced mountain environment. If you thrive creating positive interactions and making a guest's experience easier from the very beginning, we'd love to speak with you about joining the Guest Services team.

This is a Full-Time, Seasonal position

Qualifications and Experience:

Must be at least 18 years of age or older
Excellent written and verbal communicator
Proficient in Windows-based applications, including Word, Excel, and Outlook
Ability to work independently unsupervised
Ability to work with computers and other electronics
Proficient in phone and email communication
Effectively work in a team environment
Strong organizational skills and ability to advance several tasks simultaneously
Commit to work weekends and holidays during the operational season
Must be comfortable with the changing dynamics of a seasonal business
Must have reliable transportation for winter road conditions

Preferred Qualifications & Experience

Previous experience with reservation scheduling
1 year experience in a guest service or administrative role
Proficiency with RTP or similar POS experience
Proficient with web-based applications like Google Drive, WordPress CMS, Dayforce, etc.

Compensation:

Starting Wage: $19.40 - $23.72 hourly

Perks:

Year-Round Housing Rentals. Subject to Availability
Ski/Snowboard Season Pass for employee and qualifying dependents
Don't Ski/Snowboard? Gift your lift access to a family member
Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
Buddy Tickets (3 discounted tickets to share)
Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
Mountain Exchange Program (Ability to request free lift access to regional resorts)
Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
Special invites to Columbia Employee Store, Adidas, and other industry retailers
Employee Assistance Program (EAP)
Free Employee Transportation from Hood River & Sandy
Summer Seasonal Job Connections with Local Businesses
Access to Team Wellness Programs
Team Appreciation Events/Dinners
Click here to learn more about our team member perks

Videos:

Watch our team in action on the MHM YouTube Channel