PRN, As Needed Shelter Support Specialist

Position Title: Shelter Support Specialist

Position Description: Provides part-time, as needed staffing, oversight, and security of the Transitional Shelter Facility for Veterans. We are looking specifically for people who can be available to fill shifts on the 3 pm - 11 pm Saturday and Sunday shifts but we may need coverage for any other day for one of the three shifts 7 am to 3 pm, 3 pm to 11 pm, or rarely 11 pm to 7 am.

Position Type: Non-Exempt, Hourly

Reports to: Shelter Support Manager

Pay Range: $16 to $17 an hour based on experience.

Principal Duties & Accountabilities:

• Acts as manager of the facility when supervisory staff are absent
• Maintains confidentiality of all residents
• Maintains front desk and reception coverage including phone coverage
• Assist residents, the public, and volunteers as needed including hosting KP Duty Volunteers
• Assist with meal preparation, food distribution, and kitchen clean-up as needed
• Monitors and documents resident traffic in and out of the facility and ensures all rules, regulations, and Code of Conduct are maintained and enforced with residents and the public
• Intervenes when necessary when resident issues arise and provides detailed documentation of incidents for staff on the next shift and for the supervisor
• Documents incidents as instructed
• Provides and documents regular security checks and walk-throughs of the property
• Conducts light cleaning and janitorial activities as required to maintain a safe, secure, and available facility
• Participates in all appropriate staff, supervision, and training meetings
• Collects data as directed and required by funders and the agency
• Assist with resident intake and discharge as needed
• Completes all training and attends staff meetings as required
• Other duties as assigned by the Operations Director, Clinical & Deputy Director, and other Senior Management

Minimum Qualifications:

• High School Diploma or equivalent
• Must be 18 years of age or older
• Reliable / Dependable
• Typing and data entry experience
• Familiarity with Microsoft Office products
• Excellent oral and written communication skills
• Clean background check and drug screen
• Friendly customer service skills

Desired Qualifications:

• Honorable Veteran status
• Experience working with homeless people
• Reliable / Dependable
• Experience working in a residential facility
• Mental health / human services experience