PRN Customer Service Rep
About TrustCare
At TrustCare, we’re not just another healthcare provider—we’re here to make every patient experience amazing. From simplifying the healthcare process to delivering exceptional, convenient care, we’re committed to putting patients first in everything we do.
Our Customer Service Representatives play a vital role in bringing our mission to life. They are often the first point of contact, creating a welcoming, supportive environment where every patient feels valued, cared for, and understood. Whether it’s a friendly greeting at the front desk or a helpful conversation over the phone, every interaction matters.
If you’re passionate about connecting with people, thrive in a fast-paced environment, and want to be part of a team committed to delivering best-in-class care to every community we serve, we’d love to meet you.
Your Role
As a Customer Service Representative (aka “CSR”), you’ll be the friendly face (and voice!) of TrustCare—helping patients feel comfortable, informed, and cared for from the moment they walk through the door. You’ll keep things running smoothly at the front desk, ensure accurate records, and provide thoughtful support that sets the tone for an outstanding care experience.
What You’ll Do
- Greet patients and guests with genuine warmth and professionalism.
- Help patients through the registration process and ensure forms are completed with ease.
- Keep patient records accurate and up to date, including insurance and billing information.
- Answer incoming calls and guide patients with helpful, courteous responses.
- Collect co-pays and outstanding balances in a respectful and timely manner.
- Maintain a tidy, organized front desk and reception area—creating a space that feels welcoming.
- Prioritize patient confidentiality and protect privacy at all times.
- Support the clinical team with general administrative tasks as needed.
- Send each patient off with a kind farewell and gather any feedback for service improvement.